CustomgenieReviews of customgenie.com

Reply from CustomgenieApr 2, 2026

Hi Kimberly, we sincerely apologize for the issues with the upload process and the conflicting information from our team. We understand your concerns. We're looking into this to improve our process and communication. We hope you'll give us another chance to show you our standards are much higher than what you experienced. We appreciate you taking the time to share your feedback with us.

Reply from CustomgenieApr 2, 2026

Hi Sam, we sincerely apologize for the issues with your orders. We understand how frustrating it must be to have multiple orders require corrections. We're looking into this immediately. These are not the quality standards we hold ourselves to. Our team will reach out to you directly to resolve this and ensure we get it right moving forward. We appreciate you sharing your feedback with us.

Reply from CustomgenieApr 2, 2026

Hi Travis, we sincerely apologize for the missing item. We understand how frustrating that must be. We're looking into this immediately. Our team will reach out to you directly to resolve this and ensure you receive your order. We appreciate you sharing your feedback with us.

Reply from CustomgenieApr 2, 2026

Hey Michael, we sincerely apologize for what happened. Our standards don't match the experience you had, and we want to make sure we get this right for you. We're looking into your order right now. Our team will contact you directly to get this sorted and get you exactly what you ordered. We appreciate you sharing this with us.