Custom Truck One SourceReviews of customtruck.com

They cut corners everywhere. Trying getting someone to respond to you. Sent emails to corporate, no response from several days ago. Looks like they downgraded components on our truck and never told us. Disgusted!

Bought a seal kit for my hydraulic swivel thinking that would take care of problem turns out swivel was broken, bought a new swivel from them for $7000.00 dollars and they would not let me return the unopened seal kit because of shelf life on seals, it was only 60 days old! Now I have a seal kit I will never use and they would rather have them thrown away that take them back. I think this should have been an exception.

The most absolute worst experience I’ve ever had purchasing trucks in regards to titles. I’ve purchased 100s of pieces of equipment and have never had so many issues getting my titles in a timely matter. Worst part is the lack of communication and very difficult to get a call from the corporate office back after issues have been “escalated.” I’ve bought a dozen trucks from this organization in the past 12 months and doubt I doubt I will purchase more will all this issues I’ve had so far. PDIs are also a joke. Not sure who is in charge of that but they are not doing a good job with that either.

Terrible craftsmanship. This is the second utility box we have gotten from this company. The ladder rack got bolted on wrong, was too tall so they cut it and welded it. Now the paint is chipping off from that. The paint is chipping off of the box and there is rust specs all over. The box is not even 6 months old. Will never buy another one.

Our company bought this bucket truck brand new in 2019. The handles broke off soon after that. We have been trying to get replacement handles for our 2019 bucket truck for the past year. We've been told multiple times that they have been ordered, but they never come in. We are now not having our calls and emails returned. We are extremely disappointed with the customer service we have been provided. We paid too much for a truck that fell apart and for an extreme lack of customer service. If 0 stars was possible, we would give it. This has been an ongoing problem for well over a year. It is pretty disappointing that it still has not been addressed.

VERY unreasonable offer for my trade.

If I could give them 0 stars I would. Purchased 2 brand new Peterbilt trucks from them. 1 came off the line not working. For the past 4 months my NEW truck has been sitting at Custom Truck waiting for the sensor...that is nowhere to be found. How many trucks are being sold that do not work or are waiting months on a part that come NEW off the line? My company is losing 5 figures a month because of this, while we still have to pay the monthly payment on a truck that is just sitting there. We have reached out to multiple people and no seems to understand the urgency or the seriousness of the situation. We continue to be told we are in the cue...tell that to the money I'm losing daily. Stop selling trucks NEW that do not work

The ONLY reason I am giving one star is because I'm not given the option of negative stars. I bought a brand new Demag 120 truck crane from Custom Truck One Source about 4 years ago. The crane was located in Texas, and Custom Truck hired drivers to deliver the crane to my shop here in Union, MO. The drivers either weren't instructed, or wrongly instructed by Custom Truck, on how to operate the truck crane and drove it all the way from Texas to Missouri with the transmission in DM Mode which is only supposed to be used when operating the crane on job sites. Because of this, we began having issues with the transmission and clutch as soon as we began using the crane on job sites and informed Custom Truck who said they were noting it. We contacted them several times after to inform them of transmission & clutch problems and they'd send a mechanic to clear the error codes and said they checked the clutch (we've since learned that was an outright lie) and always said they were noting it, but reported that once the codes were cleared, there wasn't much else to do except pull the transmission and motor to see what needed to be replaced and that I'd be without a crane for 2-3 months. I asked if we could wait until winter to do that, and they confirmed we could. Once winter rolled around, and I reached out to get the repairs scheduled, I was told that they couldn't get parts due to COVID but would let me know when parts became available. About a month ago, while setting up on a job site, the transmission and clutch froze up and the crane became inoperable. I called Custom Truck that day, talked to Zach Boss and he said he'd call back within 24 hours. Nothing. I've called SEVERAL TIMES and only been able to speak with someone a couple of those times. I spoke to a mechanic who said he'd send us copies of all our service tickets - we never got them. Spoke to a guy named Joe Ross who said he was looking into it and would get back to me - that was 4 days ago and still haven't heard anything. Now, no one there will answer my calls. You'd think when someone spends over a million dollars on a crane that Custom Truck would hire competent drivers to deliver it, AND, that if they'd keep their word when they said they'd take care of damages caused by the incompetent drivers.