Reply from Cybil TechnologiesMar 24, 2025
We are truly sorry to hear about your concerns and appreciate the opportunity to clarify the situation.
To address your claims, we want to reassure you again that we have only one Nathan Bates, who worked with you throughout your website project. Your website was successfully completed and made live, as agreed upon. Additionally, as a valued customer, we went above and beyond by providing you with 500 extra business cards and 50 extra letterheads at no additional cost, as a goodwill gesture.
Later, per your request, we transferred your domain to your nephew, following your exact instructions. Unfortunately, it seems that another individual, falsely claiming to be "Nathan Bates," approached you, and payment was made to them without verifying with us. We regret that this happened, but we were not involved in any fraudulent activity.
Upon learning of the issue, we attempted to contact you multiple times to help resolve the matter, but we have not been able to reach you. Please know that we remain committed to assisting you in any way possible. We encourage you to get in touch with us directly so we can address any concerns and work toward a resolution.
Your satisfaction is important to us, and we hope to clarify any misunderstandings. Please feel free to reach out at your earliest convenience.