Poor
Based on 692 reviews
DAI Post2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 355 reviews with 1 star · Clear filters
John L.
I am caught up in the blame game - seller says they supplied both parcels to DaiPost. DiaPost says they only received one parcel from the seller and delivered all that was provided - so who is to blame? Don't count on eBay - their guarantee is worthless.
Reid M.
Parcel bought and sent via Ebay USA via DHL and handed over to DAI Post in NZ with new tracking number - hard to find them, poor comms and no follow-up Reviews given on google searches are all bad as suspected. Ebay refunded the Costs. Now i have to contact seller again to re purchase and see if they have another service to by pass these FWs. Don't know how DHL can use them however i will make my feelings known & felt directly with them so these morons go out of Business. Should no be aloud to operate in NZ
Richard R.
Why do people use them no delivery requested proof and they closed my inquiry.
Kylee
Absolutely horrible postage service. Not only was my package cut/damaged in more than one place, but the contents which were clothing was cut and damaged too. The only thing Dai Post did was a sorry email AFTER asking if there were CCTV of the delivery to prove it was damaged when delivered. Horrible service.
Jerry S.
Phone ordered online from US. 8 weeks later not arrived, always stuck at a "HUB" only moves to next hub after registering complaints.
Paul C.
Item lost in transit. Seems like it should standard for this company.
Chris
Ordered some books back in July, received a confirmation e-mail and a tracking number. Books never arrived, was told that it was unsafe to leave, yet no note in my letterbox telling me where to collect. It now says: “Parcel returned to the final mile carrier facility.” Dozens of others have reported the courier is a scam. No contact number either!
John
I sent a package to a customer in Australia, from the U.S. Same exact contents as I have been shipping to him for years. This time went with DAI as it was much cheaper. Big mistake. They have held up this package now for almost a month as "customs clearance delay". I have emailed them multiple times the additional information they claimed to have needed. And package still has not moved. I am going to have to resend another box of merchandise out via regular post. And will be out $$$. Avoid this company if you want the packages to actually be delivered.
