Poor
Based on 692 reviews
DAI Post2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 355 reviews with 1 star · Clear filters
Hayley S.
Avoid at all costs. This company are running a scam. Customer service (what a joke) claim they cannot find the missing items and that it is my responsibility to chase up customs and the retailer for refunds. They use untrustworthy tracking numbers that don't show up on abf searches.
Rose P.
I was waiting for a parcel that could have been here for the weekend. It won't be because I just discovered that it was only put out for delivery by Australia Post yesterday. Between them and Australia Post it won't be delivered in time for the weekend.
Bav L.
By far the worst company to deal with I feel sorry for you if your parcel ever ends up with them. Horrible horrible customer service They will always give you their sincerest apologies
Consumer
Had shoes sent from the USA and they came into New Zealand through DAIPost. They were tracked entering the country on 06 July and it was noted they had cleared customs on 07 July and handed over to a local courier. That did not happen. Here I am on 19 July and DAI claims that the shoes are being held by customs, which seems unlikely as customes does not take two weeks to clear a small package. I called DAI yesterday and the woman who answered did not seem to be able to track my package and laughed at me when I suggested DAI could do more to have the shoes delivered.
Karen
SCAMMERS!! Making money at other peoples expense!! My parcel has been out for delivery since 8.05am yesterday. The depot is 16 minutes from my house! Impossible to reach. They need to be audited, investigated and closed down.
Mike
Extensive wait times on the phone. I ordered two packages from the same company. Dai have lost or stolen both packages. They will tell you the same story over and over again. They basically have no idea where they are. This is a joke.
Bec M.
My experience seems to be just like all the other 1 star reviews I've read. I hadn't heard of Daipost. My parcel got from Belarus to Australia quickly and without incident and then Daipost got their hands on it and it has been stuck in customs (according to their dubious tracking) for two months in Melbourne, which is the delivery destination. If you can avoid this so called logistics company, I recommend you stay far, far away. That's where your parcel will end up.
Chantelle B.
They only responded after I have a review and my issue isn't resolved so - back again! DAI Post delivered my package to the wrong address and now won't provide me with a solution. Unacceptable.
