DaisySilk.comReviews of daisysilk.com

Reply from DaisySilk.comDec 3, 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment your recent experience with our product has caused. For your reference, our return policy is as follows: To initiate a return or exchange, please contact us within 15 days of receiving your order, providing your order number and a brief reason. We will process your request promptly. For the return or exchange to be eligible, the item must arrive at our facility within 60 days of the original purchase date. To resolve this matter for you, we have sent a detailed follow-up email to the address associated with your order. This email outlines a proposed solution to address the specific issue you mentioned. Please check both your primary inbox and spam/junk folder for a message from [email protected]. We genuinely appreciate you bringing this to our attention, as it helps us improve. We sincerely hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

Reply from DaisySilk.comNov 5, 2025

We sincerely apologize for any inconvenience caused. We sincerely apologize that our product did not meet your expectations. Since sizing may vary across our different styles, we recommend referring to the detailed size chart available on each product page for guidance. We sent a reply to you immediately after receiving your email, offering a solution for the sizing issue. Could you please check your inbox and spam folder for our message at [email protected]? We respect your decision and want to clarify that we have not refused your request; we simply haven't received your response yet. Your satisfaction is our priority, and we’re here to ensure you love every purchase! Your valuable feedback has been shared with our team, and we will use it to improve our product quality. Thank you for bringing this to our attention—it helps us grow and serve you better. Please don’t hesitate to contact us if you need further assistance. We truly appreciate your understanding and support. Best Regard Daisysilk Customer Service www.daisysilk.com

Reply from DaisySilk.comNov 6, 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment caused by your recent experience with our product. We sincerely apologize that the product did not meet your expectations. We have contacted you via email at [email protected]. Please check your inbox and spam folder at your earliest convenience. Please rest assured that we are here to resolve any issues you have encountered. Your feedback has been forwarded to our specialized team for review. Suggestions like yours play a vital role in helping us continuously improve our products and services. Thank you for bringing this to our attention. Your satisfaction remains our top priority. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved shopping experience. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best Regard Daisysilk Customer Service www.daisysilk.com

Reply from DaisySilk.comNov 6, 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize that our service did not meet your expectations. We're glad to inform you that the issue with your order has been resolved via email at [email protected]. Your feedback has also been forwarded to our specialized team for review, as suggestions like yours play a vital role in helping us continuously improve our products and services. Your satisfaction remains our top priority, and we hope to have the opportunity to welcome you back in the future for a much-improved experience. Should you need any further assistance, please feel free to contact us. Best Regard Daisysilk Customer Service www.daisysilk.com

Reply from DaisySilk.comOct 11, 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment caused by your recent experience with our product. We sincerely apologize that our product didn't meet your expectations. To resolve this matter efficiently, we kindly request your cooperation. Per our store policy, we are committed to providing a satisfactory solution once we have verified your supporting evidence. We appreciate your assistance and look forward to your feedback. Thank you for bringing this to our attention. Your satisfaction remains our top priority. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved shopping experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Reply from DaisySilk.comOct 11, 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the issues with the logistics company. We have reached out to you multiple times via email. As long as you follow the instructions provided in the emails and cooperate with us, we will be able to assist you in resolving the matter with your package. Thank you for bringing this to our attention. Your satisfaction remains our top priority. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved shopping experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Reply from DaisySilk.comSep 19, 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment caused by your recent experience with our product. We sincerely apologize that our product didn't meet your expectations. We would like to clarify that all our products are made of silk and carry OEKO-TEX® certification, which guarantees both material authenticity and strict safety standards. The options we proposed (exchange or partial refund) were intended to provide you with a quicker and more convenient solution, as returning the item might take additional time. However, we fully respected your decision and immediately agreed to process a full return as soon as you requested it. We’re sorry to see the review posted, and we genuinely hope to better understand how we can address your dissatisfaction. We've already emailed you with a solution - please check your inbox. We want to help resolve this quickly for you. Thank you for bringing this to our attention. Your satisfaction remains our top priority. If you are not satisfied with the product, you are welcome to return it, and we will immediately arrange your refund upon receipt. We sincerely value customer feedback, but we are unable to accept deliberately false and malicious reviews that are not supported by factual evidence. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved shopping experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Reply from DaisySilk.comSep 14, 2025

We would like to clarify the situation to avoid any misunderstanding. Our company has always been transparent with our customers: we operate warehouses in the United States, China, the United Kingdom, and Australia, and shipments are arranged based on both order details and warehouse availability. You have placed two custom orders with us. The first order was completed to your satisfaction. For the second order, you expressed dissatisfaction with the product. We immediately communicated with you and offered two solutions: a refund upon return or a remake of the product. However, you declined to return the product, stating that you would only be able to do so two months later, while insisting that we first ship a replacement. As clearly stated in our return policy, if a customer requests an exchange or a refund, the item must be returned to our U.S. warehouse. Once we receive the returned product and confirm that it is in good condition and suitable for resale, we process refunds within 1–5 business days. We are a responsible company, committed to providing high-quality products and services. Nevertheless, demanding a remake and shipment without returning the original product falls outside the scope of our policy and industry norms. If you are not satisfied with the product, you are welcome to return it, and we will immediately arrange your refund upon receipt. What we cannot accept, however, are malicious negative reviews or attempts to pressure us through intimidation. We respect every customer and will continue to act responsibly and transparently. We kindly ask that our brand not be misrepresented or unfairly discredited.