Reply from DanezonJun 4, 2026
Dear Michael,
Firstly, please rest assured that we are not involved in any fraudulent activities, nor do we intend to mislead our valued customers. We take customer concerns very seriously and always strive to resolve issues in a fair, transparent, and professional manner.
At Danezon, we operate with complete integrity and are committed to providing clear and honest communication. We sincerely regret that your experience did not meet your expectations, and we appreciate you taking the time to share your concerns.
We want to clarify the tax you paid for the delivery of your order. However, the additional shipping costs you mentioned are related to FEDEX customs charges or duty tax, which are applicable to all international shipments. Even though we ship our products free of cost to facilitate our customers, every region still has its own Custom Policy and some regional charges.
We would also like to clarify that the shipping delays experienced with your order were not intentional. As previously explained, the delays were caused by courier-side issues and ongoing disruptions affecting certain international shipping routes, including circumstances related to the Middle East region. Unfortunately, such factors are beyond our direct control, though we continuously worked with the courier to monitor and expedite shipments wherever possible.
After discussing your case with our senior management team, and as a gesture of goodwill, we are willing to proceed with a $50 refund to help offset the customs charges you incurred.
The refund will be processed back to your original payment method within the next few business days.
We truly hope this gesture demonstrates our commitment to customer satisfaction and our willingness to work toward a positive resolution.
Thank you again for your time, patience, and understanding. We look forward to resolving this matter peacefully.
Warm regards,
Team Danezon.