Reply from DanezonDec 10, 2025
Dear Renee,
We want to be completely honest with you; it’s truly disheartening to see this situation reflected as a review placing the delay on Danezon, despite our continuous communication and follow-ups with you.
We would like to clearly explain that this delay is on the courier’s end (UPS). Once a parcel is handed over to the carrier, it is under their control, not ours. Delays during peak season are unfortunately common, and while we cannot physically move the package ourselves, we consistently follow up with UPS and monitor your shipment from our side.
We are not, nor do we ever intend to, deceive our customers. All order records, shipment documents, and communication logs are properly maintained and available.
As a gesture of goodwill for the inconvenience, we are happy to offer you a delay compensation courtesy credit once the parcel is delivered. And please rest assured that if, for any unexpected reason, your parcel is ultimately not delivered, we will issue you a full refund.
We truly value your peace of mind and remain committed to resolving this properly.
Warm regards,
Team Danezon