Darwin's Natural Pet ProductsReviews of darwinspet.com

For the 2nd time in a row the box came broken, meat was just thrown in the box with one small bag of ice completely melted. 5 packs of meat was completely defrosted and leaking. I did call and got credit but this is truly unacceptable two times in a row.

The order was picked up by the carrier on a Friday. It was delivered on Monday. Hot August days. Upon opening the package, all the food was thawed and barely cool to the touch. Not happy about that. My guess is it sat in a truck over the weekend. You previously shipped out Monday, Tuesday, Wednesday so this wouldn’t happen. I’ve not opened any of the packages yet as I’m using the remainder of my previous order. I’m hoping the food didn’t spoil. If so, I will cancel any future orders. I’ve been ordering for 10-11 years now and this has never happened.

It’s not just this time. It’s a recurring issue. My shipments arrive poorly packed, almost thawed out and the shipping box crushed. Currently looking for a different company for our dog food.

The delivery from UPS was dumped in the lobby of the condo complex I live in. It was there all evening and night after delivery. I saw it the next morning when I went to take Maple outside. This needs to be rectified with UPS to deliver to my door as usual going forward. If it cannot be delivered to my door because of lazy UPS drivers perhaps some other method will need to be implemented

Too much money food came spoiled a bunch of times . Paid over 1000 a month for our dogs and should have been top notch. You lost my business bc u did zero to fix it.

you didn't do what you said you were going to do. You didn't communicate. Either you or you shipper messed up, for the second time in a few months. This is turning out to be a disaster.

Until you changed your system to provide your customers with "a new online experience," I had no problems with Darwin's. Your people have always been very helpful, friendly, and understanding. Unfortunately, when your website updates recently cancelled my credit card information and put a "pause" on my subscription, I was prepared to go with a new pet food provider. For years, I have had a subscription (paying hundreds of dollars each month) for raw dog and cat food, and my credit card works just fine, so I was more than a little irate to get an email telling me that my "payment failed" and my "order could not be processed." When I finally got someone to return my call, the agent was very helpful and explained the situation. I had to re-enter all of my credit card information to get my subscription re-established, but I had to cancel my current order because it would ship too late and run into my next order. Although very annoying, everything now seems to be back to normal, and I will continue to order Darwin's pet food for my dog and cats.

Dog loved the food but had delivery issues. The driver kept leaving shipment on top of my wall where porch pirates can see it, I also have a bad shoulder that made it difficult to lift box off of the wall. I called and requested that the driver drop box at my front door. Darwin's left a note for the driver to drop at front door and they still continued to put box on my wall.