Poor
Based on 111 reviews
DAT Freight and Analytics2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DAT Freight & Analytics operates the largest truckload freight marketplace in North America. Shippers, transportation brokers, carriers, news organizations and industry analysts rely on DAT for market trends and data insights based on more than 400 million freight matches and a database of $150 billion in annual market transactions. Founded in 1978, DAT is a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500, and Fortune 1000.
DAT Freight and Analytics (dat.com) has 111 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 37 reviews with 1 star · Clear filters
Knowledge
Hard to navigate
Reply from DAT Freight and AnalyticsMay 7, 2024
We're sorry to hear about your difficulty with the app. We'd love to get in contact with you to offer assistance. Can you reach out to our technical support at 800.547.5417 or via email at [email protected]?
Jaspal
Broker posting the Lord, no communication is not right. We pay for Service . You have to find out.
Reply from DAT Freight and AnalyticsMay 7, 2024
Thank you for bringing this to our attention. We are continually working on simplifying our carrier experience and would be happy to discuss your feedback further at 800.547.5417 or via email at [email protected].
Yohanns
No lodes at all; a lot of double brokers..1 lode they posted 20 times;I really I don’t like DAT.
Reply from DAT Freight and AnalyticsMay 7, 2024
We understand your frustration regarding the lack of load availability and the presence of double brokers on our platform. We sincerely apologize for any inconvenience this has caused you. We are actively working to improve our load posting system to ensure that legitimate loads are posted and double brokering is minimized. Your feedback is valuable to us, and we will take immediate action to address these issues. Thank you for taking the time to share your concerns with us.
Kelvin
Deity allow brokers to post more than one load multiple times that should not happen
Reply from DAT Freight and AnalyticsMay 7, 2024
We understand your concern regarding the multiple posting of loads by brokers. We acknowledge that this can be frustrating and inconvenient for users. Our team is actively working on addressing this issue to ensure a smoother and more efficient experience for everyone. Thank you for bringing this to our attention.
Francisco
Terminated my account but you charged me for almost to months with out having access while reviewing my case Will not recommend you
Reply from DAT Freight and AnalyticsMay 13, 2024
Thank you for providing this feedback. Please contact us at 800.547.5417, so we can resolve this!
Zeeshan
Our account was deactivated with out any explanation. Everything was working ok till around DAT update login was having issues did ask help from support but they couldn’t do anything and all a sudden account got deactivated and was told that there is a compliance issue which is not possible since DAT is the one who did all the paperwork for our company. We had paid for 2 seats, one for company CEO and one for manager/dispatcher that is companies employee.
Reply from DAT Freight and AnalyticsMay 7, 2024
We understand the frustration and inconvenience caused by the sudden deactivation of your account. We sincerely apologize for any confusion or lack of clarity regarding the compliance issue. Our team is committed to resolving this matter promptly and ensuring a smooth experience for our valued customers. We will thoroughly investigate the situation and provide you with more information as soon as possible. Thank you for your patience and understanding.
MOHAMED H.
They closed my account for no reason
Reply from DAT Freight and AnalyticsMay 7, 2024
We understand that you're frustrated about your account closure. We take account security very seriously and thoroughly investigate any suspicious activity. While we can't share specific details due to security reasons, we assure you that we only take action when necessary to protect our users. We value your trust and are committed to providing a secure platform. If you have any questions or concerns, would be happy to discuss further at 800.547.5417 or via email at [email protected].
Gurjeet
I am doing power only load some time have to sit 5 days to find the loads on load board for right price I am Going out of business also had been cheated with Load board broker by 2 time worth price of 15 k no trust worthy load come some we get cheated on load and DAT say they are not responsible but they are responsible for the load posted on the load board
Reply from DAT Freight and AnalyticsMay 7, 2024
We understand your frustration and disappointment with the challenges you've faced in finding suitable loads. We sincerely apologize for any inconvenience or negative experiences you've had. We take customer feedback very seriously and are committed to improving our services to ensure a better experience for our users. We would be happy to discuss your feedback further at 800.547.5417 or via email at [email protected].
