Excellent
Based on 561 reviews
DAVO by Avalara4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DAVO Sales Tax uses sales data from your POS system to automatically set aside the exact amount of sales tax you collect daily, then files and pays it to the State when due. With DAVO, your sales tax management is fully automated so you never need to worry about sales tax again.BenefitsAutomatically sets aside Sales Tax dailyFiles and pays on time and in fullEasy 5 minute set-up through your POS with live supportOne flat monthly fee – no hidden chargesFirst monthly filing freeAvailable on Clover, Toast, Square, Par Brink, Poynt, Revel, Heartland, Lightspeed, SpotOn, Epos Now, Table Needs, SkyTab, Acadia POS, Lavu and QuickBooks Online.
DAVO by Avalara (davosalestax.com) has 561 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 43 reviews with 1 star · Clear filters
Yuritzi
I never used your service and still got charged I told my bank to cancel and they did but it still hasn't been canceled and I never got reimbursed
Reply from DAVO by AvalaraJun 28, 2022
We are very sorry for the trouble, Yuritzi. It sounds like you are working with Ryanne to get this billing issue resolved. You are in good hands! Thank you for your patience.
e.smith
I really thought this service had saved me, but it actually screwed me more than I've ever screwed myself doing taxes. I now have to pay $400 in late fees and penalties because Davo didn't have access to my tax account for 5 months. I'm now finding out about this a whole year later. No one called or texted me. Which is the acceptable correspondence when you have access to my bank and tax accounts. Especially when there is a problem and you are not paying my taxes on time!! I'm extremely disappointed. Very misleading to assure customers not to worry about having to pay their taxes on-time. I would've never let this happen. I even called Davo a few times in the last year to make sure everything was ok and they said "everything looks good with your account". I can't believe I trusted this company. Please do not use Davo.
Reply from DAVO by AvalaraJun 20, 2022
We're very sorry to hear this and would like to work with you to resolve this issue. One of our team members, Ryanne has been trying to reach you. We hope that you are able to connect with her soon to discuss this more.
Stephen
Need better reporting and explanation on what big payment is for which month. Seems to just take money out. Need a report saying this is what your previous months tax liability/payment is/was. And a hard amount.
Reply from DAVO by AvalaraFeb 8, 2022
Thank you for your feedback, Stephen. We've been looking into your specific case. Someone will be in touch to discuss this and solve your issue personally, and create a better experience for all of our customers in the future.
Cain, R.
Since RASI made the switch to DAVO, we have encountered some major issues! Our sales tax was not paid for our Denver store for Oct/Nov 2021and we incurred penalties and interest. The same happened with our Original location on Belmont and we have an outstanding balance of $2,700 due to penalties and interest. What's particularly aggravating is the fact that you withdraw funds from our bank account daily yet cannot pay the sales tax on time. I hope you benefit from sitting on our money as long as you do. Our liquor license recently expired and we are unable to secure our IL liquor license due to the outstanding balance. RASI tells me it may take up to 10 weeks to resolve which is completely unacceptable!! We cannot operate without a valid liquor license! I am completely dissatisfied with DAVO at this point.
Reply from DAVO by AvalaraJan 31, 2022
Hi, Ron. We're so sorry to hear about your experience and understand your frustration. There have been technical complexities with the sharing of tax credentials through our new partnership with RASI. We assure you that the issue is being addressed and someone will be in touch to discuss the matter with you.
Jinsan O.
After I signed up, it took DAVO about 3 months to file and pay my first GET. After the 30 day free trial, I continued with paying the subscription as DAVO also debited daily sales taxes, but I was not able to set up the online filing process with the local state tax authority. DAVO consultant kept telling me to correct and update my credentials which I had correctly, but never received proper guidance to set up properly while I was late in filing taxes. When I finally called the state tax online authority, I was informed that the State had never received a third party access request from DAVO which is a required process for Hawaii state tax in order to generate a verification ID process. I don't think this is something I would know without your proper instruction, and I am dissapointed with your follow up service after I addressed the issue several times. You should have proper guidance on how to set up properly since that should be part of your servicing providing for the fees that we pay.
Reply from DAVO by AvalaraSep 16, 2021
Sorry to hear that you've had a bad experience. Our support team is reviewing your account and someone will reach out to you shortly. We appreciate the honest feedback.
Dennis
Most disrespectful staff I had to deal with took me 2/3 months to cancel my subscription that I deleted within my trail period, I do not recommend em at all
Reply from DAVO by AvalaraApr 9, 2021
We are sorry to hear you were disappointed with our service. It looks like you spoke with someone on our team in January and he told you how to uninstall the app but you weren't able to uninstall it until March. The March payment has already been refunded. You were not charged for January. We can refund the charge for February if you would like. Please email us [email protected] or call 888-659-8432 and we can take care of that.
Mexican R.
terrible company l
Reply from DAVO by AvalaraOct 26, 2020
We are sorry to hear your experience with our service was less than satisfactory. A member of our customer service team will reach out to you and see if we can be of any further assistance.
Isaac
Horrible overall experience.
Reply from DAVO by AvalaraOct 13, 2020
I'm sorry to hear that you had a bad experience Isaac. Our customer service team has already been in contact with you, but if you have any other questions or concerns for us, feel free to call us at 888-659-8432 or [email protected].
