Great
Based on 298 reviews
DAYALANE4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DAYALANE is dedicated to making modern furniture shopping simple and hassle-free.We focus on seating — especially modern dining chairs and sofas — and design them to be stylish, comfortable and ready for real life at home.From research and design to testing and upgrades, every detail is considered so our pieces fit your home style and feel good to sit in. With fast delivery, easy assembly and responsive support, we want every purchase to feel smooth and worry-free.Environmentally conscious materials and long-lasting designs help reduce waste and keep your home feeling good for years to come.Shop Here:Dining ChairsBar & Counter StoolsSofasDining Table SetAccent ChairsCoffee TablesAll Sales & Deals
DAYALANE (dayalane.com) has 298 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 35 reviews with 1 star · Clear filters
Francyne W.
The company did not respond to help me locate my purchase as it was not delivered to my address.
Reply from DAYALANEApr 28, 2026
I am very sorry for the frustration. We want to make this right immediately. Please contact us at [email protected] with your order number. We will track down your package or provide a full replacement/refund right away.
Elise
The only way to start a return is emailing. I have not received a response in 3 days. This generates frustration as a consumer that I can’t return my unopened items when the company says 30 day return window. If this is the only way to reach the company to get a return label you need to be responsive.
Reply from DAYALANEApr 22, 2026
Thank you for bringing this to our attention, and please accept our sincerest apologies for the delay. We aim to respond to all inquiries much faster than this, and we understand your frustration regarding the 30-day window. We have prioritized your request and will be reaching out to your email address immediately with your return instructions and label. We appreciate your patience as we make this right.
Betsy H.
The furniture was. Covered in mold, it was disgusting. This was my granddaughter’s birthday gift. I sent pictures and there has been NOTHING DONE ABOUT THIS SITUATION
Reply from DAYALANEMar 23, 2026
We are incredibly sorry for this experience. This is absolutely not the standard we hold for our products, especially for something as special as a granddaughter’s birthday gift. Please accept our apologies for the delay in responding over the weekend. We have reviewed your photos and have now assigned a dedicated specialist to handle your case immediately. We will reach out to you directly within the next few hours to arrange a full replacement or refund. We are committed to making this right for you and your family.
Beverly W.
All the zippers broke. Every one. In was going to order more but after that experience I don’t think I will.
Reply from DAYALANEMar 12, 2026
Thank you for bringing this to our attention, and please accept our sincerest apologies. We take feedback regarding product durability very seriously and will be sharing this with our quality control team. We would love the chance to fix this for you—could you please contact us directly at [email protected]? We want to ensure you're taken care of.
Janice A.
This was the worst Customer Service experience I have ever had and I will never use your company again. I purchased two pedestal tables to go in the same room. They do not look alike. I emailed and sent photos to your Customer Service team and they told me I would have exorbitant fees to ship them back because I wanted a full refund because they would not make good and send different tables that matched you lost a very good customer in me the amount of money that you made from me on those tables is nothing compared to what I would have spent. If I had had a good experience will make sure I tell all of my friends and neighbors the poor quality and the poor Customer Service that I received from this Company.
Reply from DAYALANEMar 12, 2026
We are deeply sorry to hear about the trouble with your pedestal tables and the frustration with our return policy. This is not the standard we aim for. We would love the opportunity to turn this around for you—please reach out to us directly so we can discuss a replacement or a waiver of those fees to ensure you are satisfied.
Dutchess F.
I never received my package they keep saying they’re gonna get back to me. No one’s not getting back
Reply from DAYALANEMar 12, 2026
We are incredibly sorry for the frustration and the delay in getting back to you. This is certainly not the level of service we strive for. We want to resolve this for you immediately—please contact us directly at [email protected] with your order number so we can track down your package or issue a full refund right away. We appreciate your patience and look forward to making this right.
Brittany
I ordered the Leah 50" desk and it came without two holes drilled on one side to attach the legs. When I emailed the support desk with pictures of the desk and a copy of my order confirmation, they wrote this back: "The photos we need: 1. The whole outside boxes. 2. All the shipping labels taped to the boxes." We didn't have to whole box because of recycling in our neighborhood. We explained this in an email, and Dayalane Support NEVER responded. We drilled the holes ourselves, but when you spend hard-earned money on furniture, you expect a reply when the company has produced a faulty item.
Reply from DAYALANEMar 10, 2026
I am sincerely sorry for the frustration you experienced with your Leah Desk and for the lack of follow-up from our team. While we ask for packaging photos to help us track manufacturing errors, that should never result in a customer being ignored—especially when you’ve received a faulty item. We truly appreciate you taking the time to drill the holes yourself, though we agree you shouldn't have had to. As a gesture of goodwill for your extra effort and the delay in our response, I would like to offer you partial refund. Please reply directly to this message so I can process that for you immediately. Thank you for your patience and for helping us improve.
Koko Chanel O.
I purchased a couch, the product was fine just did not like the couch. My problem is with their return process. I reached out to customer service for the return process and instead of helping me with the process they offered a refund as an incentive to keep the couch. I made it very clear that I did not want to keep the couch and just wanted to start the process of return. Instead they would not respond directly to my request and offered me incentives to keep the couch. When speaking with customer service via telephone, they said they would take care of it “urgently” within 24-48 hours. I asked for return shipping labels and they could not provide it right away. I asked why the process of buying is quick but to help with a return is so complicated and the responses via email and telephone take so long. She could not answer my question and said everything would be handled by the support team via email. I’m very disappointed with their customer service as they did not help with the return. I ended just taking the refund because they were so unhelpful and showed no genuine concern to help.
Reply from DAYALANEMar 3, 2026
Thank you for your honest feedback. We are truly sorry that our return process felt like a hurdle rather than a help. While we sometimes offer incentives to save our customers the heavy lifting of a return, we clearly missed the mark by not pivoting to your request sooner. Your time is valuable, and it’s disappointing to hear we didn't honor your initial decision quickly. We’re taking your comments to our support leads to ensure our 'urgency' matches our actions in the future.
