Excellent
Based on 1,834 reviews
DecantX4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DecantX is a Fragrance Sampling Service that is based out of Miami, Florida in the U.S.A. Here at Decantx we guarantee all fragrances to be 100% genuine and authentic hand decanted scents from the world’s top niche & designer fragrance houses. We offer hundreds of different perfumes & colognes to choose from for you to begin your fragrance journey in beautifully packaged atomizers with a variety of sizing options, bottle types and colors for you to smell good and feel great!Our wonderful customer base is our main priority. Certifying and providing a positive purchasing experience with a competitively priced service is always our mission!We ensure quick and efficient shipping worldwide with free shipping within the U.S.Decantx rebottles authentic fragrances from the original bottle into our sample bottles and atomizers. Decantx is an independent entity and is not affiliated, connected to, or associated with the manufacturer or designer of the fragrances we sell. DecantX has a dedicated team of professional and helpful customer services reps who are always available and ready to assist any anytime you have questions or concerns. Please reach out to us for any questions, concerns, or feedback - We'd love to hear from you!
DecantX (decantx.com) has 1,834 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 104 reviews with 4 stars · Clear filters
Grace
Nice decants. I'm not a fan of the bottles.
Reply from DecantXNov 14, 2022
Thank you for your feedback! Please let us know how we cant assist with proving better atomizers, we are always trying to be and do our best. We would love to know how you feel we can improve. Kindly, Anna
JxC
1. Competitive prices. I usually search at Decant X before other site because I know their prices have been fair (so far). 2. Fast shipping is also a plus. Usually they arrive before the expected arrival day, for me, that’s great! 3. Friendly customer service. It’s an email away and you are corresponding with a real person. 4. The weakest link is in their perfume catalogue. Sometimes I’m forced to take my business elsewhere for fragrance houses that are not even rare or back logged, they just aren’t carried or, what it seems, permanently out of stock. Example of popular houses not or barely carried: Santi Burgas, Maison Violet, Orto Parisi; to name three. Overall I think DecantX is great and if they worked on the last point, they would be 5 of 5 stars in my book.
Reply from DecantXNov 3, 2022
Thank you for your feedback! We are always interested in hearing the brands & fragrances we're missing. Please feel free to send us an email at [email protected] with all your suggestions so that we can be sure to add them to the website asap.
Troy B.
I have ordered from DecantX several times. The site is easy to navigate and simple to use. Care is put into shipping. They tape the caps shut on the decants so they don't pop off and inadvertently spray or leak during shipping. My "Go to" fragrance sampling site. Highly recommended!
Reply from DecantXOct 6, 2022
Thank you for this feedback!
Abdulrahman
Their collection grows always. New fragrances come in every time I check. They ship internationally.
Reply from DecantXOct 6, 2022
Thank you for your valued feedback!
Yong I.
Great stuff. Lots of options to choose from.
CARLOS BERNARDO J.
Delivery option are expensive but the decants are quite nice and even they give me a gift small decant
Reply from DecantXAug 15, 2022
Thank you for your feedback! We do our best to keep the pricing fair and competitive. We hope you love your samples :D!
Amy Van M.
Three of the four samples were leaking when they arrived. One was incorrect altogether. However, I reached out to the company and they agreed to replace them. The service and follow through has been good. I would order from them again! Regards, Amy Van Meeteren
Reply from DecantXAug 11, 2022
Hi Amy, we are so sorry to hear of this situation, Please feel free to contact us for a replacement at [email protected]. We are more than happy to assist anytime!
Tom
Expensive but legit.
Reply from DecantXAug 11, 2022
Thank you for your feedback. We do our best to offer fairly priced sampling options, unfortunately some fragrances are very costly. We hope to continue to provide this service with fair an competitive pricing options. We also offer discount codes & reward programs for additional savings.
