Excellent
Based on 1,834 reviews
DecantX4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DecantX is a Fragrance Sampling Service that is based out of Miami, Florida in the U.S.A. Here at Decantx we guarantee all fragrances to be 100% genuine and authentic hand decanted scents from the world’s top niche & designer fragrance houses. We offer hundreds of different perfumes & colognes to choose from for you to begin your fragrance journey in beautifully packaged atomizers with a variety of sizing options, bottle types and colors for you to smell good and feel great!Our wonderful customer base is our main priority. Certifying and providing a positive purchasing experience with a competitively priced service is always our mission!We ensure quick and efficient shipping worldwide with free shipping within the U.S.Decantx rebottles authentic fragrances from the original bottle into our sample bottles and atomizers. Decantx is an independent entity and is not affiliated, connected to, or associated with the manufacturer or designer of the fragrances we sell. DecantX has a dedicated team of professional and helpful customer services reps who are always available and ready to assist any anytime you have questions or concerns. Please reach out to us for any questions, concerns, or feedback - We'd love to hear from you!
DecantX (decantx.com) has 1,834 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 116 reviews with 1 star · Clear filters
Anna
It was my first time ordering here. I know this perfume as i have been using it for years. And the one they sent me is totally fake. The original one was and is always colourless, while the sample was orange color. And the smell is different. Just cheap fake smell. I emailed the site, they reimbursed only half for some reason. Though i was going to send it back, just needed a shipping label
Charlie G.
It didn’t get the package
Jeremy G.
Received the bottle, smell was great half the bottle was empty. Paid a decent amount of money and received half of what I paid for.
Greg H.
I never got my order??
Jason A.
Used shop app to make a purchase from this company. It was canceled by them because of their auto fraud detection system. Their system is faulty. I make almost all my purchases through shop to other companies and this is the only one to do this to me. They of course blamed me for the issues and said that I needed to make sure my information is correct. Forgive me if im wrong but if my shipping address is the same as my billing address then they are the one in the wrong and their system is trash. I will not be purchasing from this company, ever. I also encourage you not to purchase from them. They apparently do not need your sales nor do they have respect for the consumers, if they are willing to put you in the place of qrong doing. There are many decant sites out there, use another. Probably better customer service as well. I dont think they have the consumer in mind by the accusatory manner in which they delt with me.
Matthew B.
The items I ordered came unlabeled
Manuel R.
Ordered 5 10ml samples, the 1 Creed Aventus sample wasn't even Creed Aventus. Not even close. It was a cheap casino cigarette tobacco scent. Anyone who knows Creed Aventus knows it has that fresh citrus in the opening and throughout. This was just not it entirely. Which is unfortunate when the reason we use these secondary websites to begin with is to save money or try out a variety of scents without wasting on an entire bottle, and for 1 of the 5 to not even be it entirely is disappointing. I ordered from another site, I won't say which, and they did send true Aventus Creed. I hope I can get refunded for the 1 incorrect sample.
John V.
Placed an order and it was canceled for no reason. I tried again and it canceled, and never refunded back to my bank. Horrible company will not be shopping again.
Reply from DecantXJul 10, 2023
Hello and thank you for your comment - unfortunately this is a false claim. Your order was cancelled due to fraudulent nature and it wad 100% refunded at the time of cancellation.
