Excellent
Based on 1,834 reviews
DecantX4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DecantX is a Fragrance Sampling Service that is based out of Miami, Florida in the U.S.A. Here at Decantx we guarantee all fragrances to be 100% genuine and authentic hand decanted scents from the world’s top niche & designer fragrance houses. We offer hundreds of different perfumes & colognes to choose from for you to begin your fragrance journey in beautifully packaged atomizers with a variety of sizing options, bottle types and colors for you to smell good and feel great!Our wonderful customer base is our main priority. Certifying and providing a positive purchasing experience with a competitively priced service is always our mission!We ensure quick and efficient shipping worldwide with free shipping within the U.S.Decantx rebottles authentic fragrances from the original bottle into our sample bottles and atomizers. Decantx is an independent entity and is not affiliated, connected to, or associated with the manufacturer or designer of the fragrances we sell. DecantX has a dedicated team of professional and helpful customer services reps who are always available and ready to assist any anytime you have questions or concerns. Please reach out to us for any questions, concerns, or feedback - We'd love to hear from you!
DecantX (decantx.com) has 1,834 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 51 reviews with 3 stars · Clear filters
Jeffrey L G.
Items came in a plastic bag inside box. No cushioning. One bottle was leaking!!
Reply from DecantXSep 6, 2021
Hello Jefferey, thank you for your order! We have an amazing customer care team that is always here to assist, we did not receive any emails or phone calls from you regarding any order. Please feel free to reach us at [email protected] for any issues with your order. Kindly, Anna
Diana F.
One of my 5ml decant had noticeably less in the decant than my other 5ml decant. Maybe more quality control is in order. The prices are good though.
Reply from DecantXJun 3, 2021
Hello Diana, we appreciate your feedback. Please feel free to reach out to our attentive customer service team who are always wiling and happy to help with any issue pertaining to your order. We apologize for any leaked items, please email us at [email protected] for any customer support, replacements or concerns.
VsICKKES
Prices on this site are okay. Shipping was good. What stopped it from being higher was not knowing when my package would get to me and the customer support not really answering my question. They did, however, get back to me fairly quickly, which was great. Overall, a I wasn't displeased with the site, but I feel like there are ways it could be better. Would probably order from this site again.
Reply from DecantXApr 15, 2021
Hello and thank you for your order! We try to have transparent and honest customer support at all times. Please feel free to reach out with any questions or concerns and we are happy to help!
