Delaney VanlinesReviews of dedicatedvanlines.com

The worst company ever!! Broken and missing furniture!!!Mike Levy will lie and say he’s not a broker but he is. Will tell you they will only be using their truck and only your stuff on it. Lie! Sold us to Quality Movers last minute. Will give you a day to be delivered and lie bc he has no control over it bc he sells you to another company who then sells you again. Incurred about another $3000 more than his quote!! Will tell you not to pack your stuff bc they will…lie bc so many things didn’t get wrapped but got a huge up charge for their so called “packing”…basically everything I own has been broken in some way! Missing items such as pieces of my bed. Just reordered a new bed for $600! Folded my mattress in half and now crushed in the middle. Boxes turned upside down and stuff in them crushed. Had he been honest, I would have never gone with Dedicated! Promises after promises! Doesn’t respond to texts or calls the day of pick up to discuss the extra $3000 when he said “I’m your personal go to so call me with any issues” and then hides from texts/calls all day when you need him. Degrading too to some of my texts! Beware!!! I don’t write reviews but this was necessary so someone else doesn’t go through this! I’d be happy to share my texts from him and pictures of my broken stuff.Do not go with Dedicated or Quality Movers unless you want your stuff broken or missing!!!

Absolutely awful. Mike Levy lied about everything. Said he wasn’t a broker, said he had his own truck when it was a uhaul rental, said my stuff would be there Wednesday didn’t arrive until the Monday after and I was charged $2000 extra. Worst moving company ever.

Absolutely worthless Company, Mike, Levi and Sharon people that work for this company who you’re supposed to be able to contact and communicate with do not return phone calls do not return messages. If I was you, I would never do business with this company they give you a quote that is accurate and then when they show up to pick up everything, then you gotta pay extra when they show up then there’s if you have to go upstairs is a huge amount for every step that they have to take to go upstairs. they don’t tell you about what happens if you have shuttle huge extra cost . if they can’t pull right up next to your apartment or house This company is a joke stay away from them they give you a big sales pitch on how much they want to make you happy and they are there seven days a week 24 hours a day lies lies lies

Initial quote and promise to get the deposit. Day before move, they doubled my quote bait and switch. Missed move day, causing more time off of work, and day of move wanted to charge me another couple of thousand. Careless on wrapping, and disgruntled mover. Packed a coiled mattress rolled up, damaged. 75 inch tv, broken. Very bad job on wrapping furniture, all came damaged. Didn't wrap coffee table, damaged. I paid extra for packing, they didn't do the full job and for clothes threw it all in a box. Stopped communication and won't respond in transits or trying to file claim on damaged items. Hard to deal with customer service, they are very untrustworthy and doing dirty business. This company is NOT reputable and did a terrible job from start to delivery. Moves are stressful enough, this one will make your move experience the worst and I highly recommend to use another company.

When the mover arrived, he took pictures of my items and proceeded to tell me there would be an additional $600 charge for my items because I had more than what was mentioned with the initial phone call/estimate. Then, the mover stated that if I didn't want to pay the extra charge, he suggested I leave behind a glass cabinet and locker. These two items were already on my inventory list and took up a very small portion of space.

On 4/20/23 we hired and gave a deposit of $800 to Dedicated Van Lines for an estimated $3,000 move from Vandalia, Il. To Hermann, Mo. Our interactions were done with Ryan Gold. At the time of determination to hire, my husband informed Mr. Gold of all the items were needed moved. He is a military collector and had a WWII motorcycle and a 550 lb torpedo that needed to be moved (main reason for hiring a moving company). Mr. Gold gave us an estimate of $3,000. He said he would send a box truck, my husband informed him at that time he did not believe that would be large enough. We hired the company with the deposit and scheduled move for 5/1/23. On 5/1/23, at approximately 12 noon, 3 men (Chriss, Don, and Abraham) arrived with a box truck. They immediately assessed the situation and called the company to say this could not all be done in one day with a box truck. We were then told we would owe $3, 000 more. At that point we paid because we were packed and needed to relocate. The men immediately began inferring if they were tipped nicely “they would take care of us’. We told the them and labeld items that were not to be moved. This included a deep freezer in the garage and a big box TV. They brought the old TV to the residence and refused to follow simple instructions. We asked if they could please move the beds first, Chriss (foreman?) ignored this request. The first day they loaded from 12 noon to approximately 8:30 pm, in our view. They wrapped items, carefully loaded etc. We left the old residence at approximately 8 pm for the 2 ½ hour drive to our new residence, they were to lock up and follow. They left the residence unlocked, garage door open, and lights on. They stayed overnight somewhere with our belongings. They arrived on 5/2/13 at our new residence at 8am. They immediately complained because we lived on a hill. At one point my husband caught them throwing a radiator heater out of the truck, down the hill. He politely asked them to be more careful. The truck was unloaded in 48 hours and things taken to the rooms they were labeled for except the dryer which was left in the middle of the dining room. They returned to the old residence to get “remaining” ITEMS. They arrived there at approximately 2pm. My son was available to let them in. Soon after they arrived they had my son call and say they could not move the torpedo. My husband asked to speak to Chriss. He claimed they could not move it “without breaking their backs”. A slight dispute ensued. My son said then Chriss began to cuss, was throwing things, they were not wrapping items, etc. They also took my husband’s gas cans and dumped out approximately $100 worth of gasoline into our yard, a residential area which is an EPA violation. From that point Chriss refused to answer our phone calls. At one point my son observed Abraham sleeping in the truck on our box spring and mattress (wasn’t able to get a picture). They arrived at the new residence at 2am in the morning with the 2nd load. They had no lights on the truck so my husband had to run his truck lights. They refused to take the remaining items to the designated areas labeled and unloaded them all into a stone barn on the property. For days my clothes were stored with my shovels. They did assemble one bed but not the rest of the furniture. They left at 3:30 am. They did not bring the torpedo along with numerous other items. Two days later my son went to the house to mow yard. He found the deep freeze that were not supposed to move unplugged. Over $500 of meat and frozen food was destroyed. On top of the freezer was a bottle of rum (that was in our refrigerator) that was empty. He also took pictures of the damages to the house and the area where the gas was poured out. We paid $6000 for a move. Our old residence had a chandelier destroyed, hard wood floors damaged, scrapes and scuffs on the walls and stairs, numerous items throughout that were left, and a large destroyed patch of grass where the gas was poured. They damaged an antique lamp and military collectible. They destroyed some plastic shelving and scratched my $10000 bedroom suit all to pieces, not to mention a $500 loss of meat and food. We have had to make at least 2 trips back to get items and still to date to not have everything moved. I feel we are entitled to reimbursement of at least ½ because of damages and the job not being completed. I have spoken to Ryan Gold several times concerning the matter. He stated that “apparently he under estimated the job and should have sent a big truck and 4 men. He also said they are told never to deliver after 4pm. The last call to Mr. Gold was on June 1st. He said he had sent the complaint higher and copied me on the email. I never received the email and he has not returned calls. These 3 men should never be allowed to move anyone again.

Worst moving company! Lies after lies and anytime you try calling you get forwarded to one guy. First our quote ended up a thousand bucks over and when they showed up to pick up our house they were three hours late and didn’t get done till almost 3 in the morning after the foreman wanted us to give him 500 bucks to not list as much on their paperwork. I had also asked after reading another review, if they use their own trucks. He told me yes which was another lie. Some other company picked up our load and then a different one dropped it off after having our stuff for 20plus days. Our brand new refrigerator was covered in dents and we are still going through boxes that were clearly marked fragile that are shattered. Then we had cops show up to our house while their hired help was unloading the truck because one of them had stolen a cell phone and was tracked to our house. Just overall horrible experience and will never use this company again. There is a lot more but I would be on here for hours. After seeing the company's reply to this review, it brings me to believe that they would still rather lie than be honest. the main problem was you can not reach anyone other than the assigned "agent". No customer support or management to discuss the issues we had. We had several items broken including antiques and like i said a brand new refrigerator that has dents all over it now. If someone wants to reach out to me from this company you can find our contact and we can set up a call. All the information i have put on here is true and not a fake review. Horrible customer service!!!!!!!!!!!

UPDATE 4/28/23: I see the company continues to lie in their response below. We reviewed the inventory on the quote THREE TIMES with the company's representative to ensure accuracy. I have all documentation. UPDATE 10/11/22: I was just contacted through LinkedIn by another victim of Dedicated Van Lines's deceptive business practices. Please do not use this mover. UPDATE 8/20/22: The company is now lying to the BBB in responding to my complaint. I just sent text/email screenshots to rebut the lies. Please save your money and use any other mover. UPDATE 8/1/22: We submitted a complaint to the BBB and the company has lied in their response. Fortunately I have screenshots of the text thread where I informed them *before the move date* that THE DRIVER is concerned about the lack of packers provided. This is not a reputable company. - Original Review - We originally picked this mover because of past good reviews. Clearly, something has changed with the company since after a month and long text conversations they refuse to do the bare minimum to make things right for a move that went horribly wrong. A month ago my wife and I moved from Virginia to Illinois. We've moved a lot over the years and this time purchased "White Gloves Full Service Packing". Almost every day we checked, double-checked, and triple-checked all the details via email, phone, and text. This includes letting ((name redacted per Trustpilot rules, let's call him "The Owner")) know that the DRIVER expressed concern over the packing task resources when he called us the day before the move. Moving day: No packers, limited packing supplies on the wrong sized truck. My wife and I had to pack four entire rooms in just a few hours, jeopardizing making our flight to Illinois. A month later, still no refund for the services not rendered, just a complete runaround. Moving day was hugely stressful, my wife had just lost her father a short time ago and had a personal health scare. We asked for the absolute minimum...a refund of the packing services. Dedicated refused, finally telling us to quit asking or their legal department would pursue harassment charges. Do not use this mover...if *anything* goes wrong, they will not do anything.