Defensive Drivers Institute Reviews | Read Customer Reviews of defensivedriversinstitute.com

Defensive Drivers Institute Reviews | Read Customer Reviews of defensivedriversinstitute.com

Defensive Drivers Institute reviews

Showing 23 reviews with 3 stars · Clear filters

Daniel Lorlor O.
Jan 15, 2025
Poor response from customer service…
Poor response time from customer service when you encounter issues. They help you out though when you are able to get to them
Reply from Defensive Drivers InstituteJan 16, 2025
Hi Daniel, thank you for sharing your experience. We’re sorry about the delayed response—it appears we missed an email from you regarding the processing. We appreciate you speaking with our customer service manager, Paul, who apologized personally and helped resolve the issue once we connected. The delay stemmed from an incorrect DMV ID, and after we corrected that, everything processed right away. We value any feedback that helps us improve and are glad to hear you found the course itself good. If there’s anything else we can do, please let us know!
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Joshua H.
Jan 9, 2025
A review
Takes a while to receive certificate
Reply from Defensive Drivers InstituteJan 9, 2025
Hi Joshua, thank you for sharing your feedback with us. We see that you completed the course on January 5, 2025, at 7:54 p.m., and we successfully reported your completion to the NYS DMV by 9:02 p.m. the same day—so it was a pretty quick turnaround! As per NYS DMV regulations, there is no physical certificate for the online pre-licensing course; your completion is reported electronically to the DMV instead. A member of our team will reach out to make sure everything is clear and see if there’s anything else we can do to improve your experience. Thanks for choosing our course, and thank you again for your feedback!
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Anna V.
Jan 5, 2025
Slow audio
I did not like that after most paragraphs that the audio paused for up to 30 seconds, which made me think it had stopped. Also there were numerous errors in the text where there was an incorrect used such as follow instead of flow. Some of the pronunciations of the words was incorrect in the context. I think someone should review it and correct the errors. I also disliked the fact that behind the paragraph was a slowly scrolling greyed outimage of what was being read. Personally, I would have preferred just reading it myself.
Reply from Defensive Drivers InstituteJan 6, 2025
Thank you so much for sharing your feedback with us. We’re sorry to hear about the slow audio and text errors you encountered—it’s certainly not the experience we want for our students. We appreciate you pointing these issues out, and we’ll be reviewing the content to correct any errors. For those who prefer reading, we do offer other course variations, and we’re happy to help you find the format that best suits your learning style. Thank you again for taking the time to let us know how we can improve!
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David C.
Nov 13, 2024
Navigating the test site was pretty…
Navigating the test site was pretty easy, although having to enter 10 security questions was a bit much. Also, some of the answers didn’t match the questions. The format was easy to follow and I really liked that I could take my time doing it. I’m learning disabled and I needed to read, take notes and re-read. I guess I would actually give it 4 stars.
Reply from Defensive Drivers InstituteNov 13, 2024
Thank you for your detailed feedback, David! We're glad you found the test site easy to navigate and appreciated being able to take your time. We understand the challenge with the security questions, but as required by the NYS DMV, we must comply with these security measures. We noticed that you mentioned you'd rate the experience 4 stars, so we wonder if you may have mistakenly selected 3 stars. Either way, we truly appreciate your insights, and we’ll have one of our team members reach out to you to see how we can improve the process for a smoother experience in the future. Your feedback is invaluable!
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EC
Aug 12, 2024
review
there’s a certain amount of typos in prompts
Reply from Defensive Drivers InstituteAug 12, 2024
Thank you for your review and for bringing this to our attention. We’ve thoroughly reviewed our course materials and haven't found any typos, but we'll reach out to you via email to gather more details. We want to ensure everything is up to the highest standards and appreciate your feedback. Thanks for choosing our course!
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Jen
Jul 31, 2024
I didn’t like the fact that my answers…
I didn’t like the fact that my answers were showing wrong when they were indeed correct. Also, the mechanic part I payed extra for didn’t want to work. I couldn’t put my answers.
Reply from Defensive Drivers InstituteAug 1, 2024
We are sorry to hear about the issues you encountered with the course! Our customer service will be reaching out to you to get more information and get this resolved ASAP. Thank you for bringing this to our attention.
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J
Jul 15, 2024
I would rate 3 out of 5
I would rate 3 out of 5. Definitely could be updated and modernized. I could not stand tat the idle notification came up constantly. Very distracting. Quizzes were actually kind of fun. Great refresher. I would use again... hoping I don't have to ever again.
Reply from Defensive Drivers InstituteJul 16, 2024
Thank you for this feedback! We've requested additional information from you so we can better understand your experience and make sure we know which course your took. Aside from the content modernization, we're glad to hear you enjoyed the quizzes and would use our services again!
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