Great
Based on 763 reviews
Della4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DELLA creates reliable, energy-efficient home comfort solutions, including mini-split systems, window ACs, portable ACs, pool heat pumps, and more.We’re here to help you find the right comfort solution for your space, backed by 24/7 customer support, a minimum 1-year warranty, and Lifetime Warranty coverage available on eligible DELLA mini-split systems. Shop DELLA online today and bring dependable comfort home.Visit Della Store
Della (dellahome.com) has 763 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 578 reviews with 5 stars · Clear filters
Kevin
Communication is excellent. Products are shipped next day on every order except AC unit which was shipped 4th business day during peak season. Have to say was impressed with everything received and how it was packaged. Overall easy install and mini split works great.
Richard C.
Shipping went great
shiekh I.
Your product is good and your communication is also good. May be you can have contract with some service provider to have these split units installed. That way you can have a complete service. I still have not found a person to install the unit. If you as a company did this service may be it will be more reasonable.
Rob
Easy to get info and to order the correct part. Support Team is pleasant to work with.
Allen D.
I was having trouble getting the help I needed. I must have called 10 times over a week and a half. That changed once I got a call back from Lizzie. She helped me immediately. I was very happy to receive the help.
Katrina V.
Representative Nicole R provided exceptional service throughout the call. She demonstrated great insight and knowledge while addressing our issue and was efficient in identifying the appropriate solution. Her call behavior was commendable—she remained professional, patient, attentive, and thorough from beginning to end. She communicated clearly, took the time to understand the issue, and ultimately resolved the problem successfully. Her expertise and commitment to providing excellent customer service were truly appreciated.
gabriel V.
I have purchased two 9k cassette units one for bedroom and garage I called customer service they answer with in 3to 5 minutes Lizzy was very helpful in completing my purchase they come wth 16 ft copper pipes I am getting a 18k cassette for living room the remote is way better than other brands delivered in 2 days
Susan J.
After unboxing my entertainment center, I discovered I was missing one piece. I contacted customer service and spoke to Ms. Ruby. Ruby was very polite and expressed empathy for my situation. She apologized for any inconvenience this situation caused and assured me she was putting things in motion to help resolve the situation. She kept me updated each step of the way and even apologized for not being able to communicate with me over the weekend due to Customer Service being closed on weekends. Ruby provided me a timeline of how things should go and informed me I could contact her at any time with questions or concerns. I truly appreciate the customer service I was provided.
