DellaReviews of dellahome.com

Great customer service! Della worked with us directly to identify which model would work best for our building size. The staff have been excellent and customer service was wonderful. We are so appreciative of the patience provided in meeting our needs. Thanks Janice and Luther

I spoke with Elizabeth about our mini-split unit being damaged. The technician found the damage when he was hooking up the freon lines. Elizabeth was very courteous and helpful in this matter.

I recently ordered an AC unit from Della and experienced a few minor issues during the ordering process. Their customer service team stepped in immediately, and I was extremely impressed with how responsive and committed they were. They followed through consistently until everything was resolved to my complete satisfaction. They even honored and extended a sale price that had already expired by the time I needed to place a replacement order — a gesture that truly reflects their customer-first approach. I highly recommend Della, especially in the mini-split market where post-sales support is often lacking. This company is refreshingly approachable, and you get to speak with a support agent based in the USA (Pacific Time), who genuinely understands customer concerns — unlike many competitors whose support is outsourced overseas. Overall, outstanding service. Highly recommended.

I've purchased six 12k, 18k, and 24k BTU Della Heat Pumps over the past 2.5 years and they all run quietly and efficiently without a single problem. I just wished using the remotes as a thermostat was simpler because they never seem to work right so I stopped using that feature.

Fernando was very helpful. Purchasing one of these systems is very complicated and he answered my many questions regarding which items would be best for my space and assisting in the returning and replacing an item that was the wrong size for our space.Highly recommended.

I want to personally thank Hector and the Della team for helping us with a customer service claim. Hector was very professional, thorough, and explained what was needed to make things right. As we expected from a quality company like Della, they promptly responded to our concerns. I was particularly impressed with the customer service via phone support. I actually had a REAL person answer without phone prompts. Hector then emailed me the instructions to obtain warranty support that would permanently fix our problem. I cannot speak highly enough about Della and their customer service with us. I am relieved to know there are still companies that stand by quality and service excellence. Della is one of those rare companies. Kudos and thank you!

I ordered a unit from Della and had slight problems. I called customer service and was able to reach someone on the first call the service provider said no problem we will send you a new replacement unit at no cost. I've recently called back a few times to get tracking info and they have always answer the phone with a live person no A.I. recording Thanks Dealla for the great customer service keep up the good work

I dealt with Fernando. I had many questions about the different units and he helped me with all my concerns. I have a home repair business and have many people ask me about installation so I need a reliable person to give me the service I need to help my customer. Thanks Fernando.🙂👍. Ralph Macey