Carolyn H.
The dispensing of this serum was…completely unclear.
The dispensing of this serum was completely nonintuitive, and there were no directions. Ultimately I twisted where it stated "twist here", and the entire container came apart spilling all of the contents on the floor. Beyond frustrating! Fortunately the company appears to have integrity and have allowed me to return the (now empty) bottle for a refund. I am giving Dermwarehouse 5 stars because they were very responsive to my concerns. However, I would only give one star to the serum I purchased because opening and dispensing from the container was so counterintuitive.
Reply from DermwarehouseJun 2, 2019
Hi Carolyn, I am so sorry to hear you've had trouble with the serum you purchased. I'm glad we were able to get this taken care of for you and will issue a refund once we receive the product back.




