Poor
Based on 123 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your memories made into artwork.
Designed By Memories (designedbymemories.com) has 123 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
Showing 69 reviews with 1 star · Clear filters
Robyn Kahn F.
Had a terrible experience with this company. Ordered two paintings, one framed, one unframed. They sent the wrong one framed and never sent the second one at all. Their customer service manager, Stephanie Alexander, was rude and unhelpful and they refused to make it right. I had to file charges with my credit card company to get my 99$ back. Would never do business with them again. Stay away
Debra R.
The product with creases (significant) and am attempting to flatten out. I emailed them beginning on September 5, 2023, with no response in their stated 24-48 hours. I then emailed them several more times, with no resolution and a comment “why do you keep emailing us” and still no solution offered. A real shame because the product is very nice but I cannot give as a gift because of the condition
Vicky P.
When you have problems with your order, it will take forever to get a reply and it's usually very rude. And be ready for this: They'll blame everyone but themselves. ie: Your internet provider probably didn't process the email you sent. It's ALWAYS someone else. And approve a proof first? Right. NEVER saw a proof before they did finally send the order (which granted, was nice) And they'll repeatedly ask you for your order #, which you've already provided a minimum of five times but they keep acting like it's a brand new request. I'd stay away. I just wish WE could respond to other reviews to let people know they're not crazy and to let Designed By Memories know that they ARE crazy. All these five star reviews saying how great the customer service and/or communication is, are TOTALLY fake. And their responses, saying their customer service rep wasn't rude at all is total BS. Anyone that's had to deal with them KNOWS they're awful, no matter WHAT the company responds with. UPDATE: I started with fb messenger. My very first attempt to reach you was met with "Calm down!" And you can try to explain away all the excuses, but if you look at most of your reviews, they are the same. Excuses and rude reps. I hadn't corresponded with your company for quite some time and then randomly got a fb messenger post "We're turning this over to our legal department". Ummmmmmmm.......ok. I paid for a picture. I got the picture. End of story. What's the legal department threat supposed to be for?? But go for it. I actually have an attorney on retainer, so happy to join the fight. Make all the excuses you want, but the reviews speak for themselves.
Reply from Designed By MemoriesSep 20, 2023
Hi, Vicky! Thank you for your review. I do want to state that we are hosted on Shopify and it is notorious for getting emails blocked by email service providers such as Yahoo, Microsoft, and Comcast. We never stated that your internet provider was an issue, it is the EMAIL service provider. The ones mentioned above have very strict filters that block out emails with attachments in them (we attach proofs to our emails) since it could potentially be spam. So it is a very real issue and it's why we tell customers to add us to their contact list or whitelist us in a different way to ensure all emails are received. And yes, we do ask for your order #. If we do it repeated, it's because you keep sending us new emails and not replying to the current email thread. Our support ticket system marks each email thread as a singular support ticket, so when you email us with a new email (new headline/subject/body), then our system will mark it as a complete new ticket without any prior information. Also, in YOUR specific case, you went from contacting us via email to then contacting us via Facebook Messenger. We have 2 different teams handling emails and our social media, so that's why they asked for your order number those separate times. Finally, none of the 5 star reviews here are fake. Trustpilot is very strict about fake reviews and will delete any that are deemed fake or fabricated. These are all real customers (including the low star reviews). Hence why we like to address all of the reviews with lower ratings than we'd like.
Dave D.
The prints are not trimmed on the back and, poorly made with over sized wood frames, took 60 days to get to me. I'm a ecommerce business owner since 2016 and iv never seen this type of service unless it was drop shippjng from china or a scammy business. Iv been flagged but I'm not the only customer that has left bad reviews on here. Charge backs, they threaten you and with legal team. I have emails..lol Amazon don't even do this. Once you order and scan the trackers and qr codes you'll know the truth 😉. That's of you get the item o. Time for any event of gift you got this for. Nice try Steve..
Reply from Designed By MemoriesSep 18, 2023
Hi, Dave! Thank you for your review but I can 100% say that you're spreading misinformation. First of all, we are 100% located in the US and all of our items ship from the US as well. We ship out of California, Kentucky, Georgia, and Texas. Not a single one of our items ship from China. We have facts and real tracking numbers to back this up. In regards to your experience with us, we did run into a supply issue temporarily but we are now all caught up and shipping orders out as usual. This is literally the first time we ever ran into a supply issue within the past 3 years of being in business. This is bound to happen to a business that's growing as quickly as ours and is just part of doing business. If there was an error with your order and it still hasn't been sent, then it is most likely because you never respond to our customer support rep who asked you for your information. We also cannot proceed with your order if you file a chargeback before the item ships since the funds are being held by your bank/financial institution and we would essentially be sending you the product for free. So we wait until the chargeback is fully resolved before proceeding. We also cannot process a refund for you if you've filed a chargeback, since once again, your funds will be held by your bank and we will not have access to it. This is why you filing a chargeback put a halt on your order if you did so before your order was sent. Anyway, I do understand your disappointment, but please refrain from spreading false information and next time you should simply ask for a refund/cancellation instead of filing a chargeback since we cannot refund you once a chargeback has been filed. If you want to discuss this further and privately, please email me: [email protected].
eva S.
I placed an order for a metal name sign on 7/22/23 and I have not received the order nor have any dates on receiving it. I have received communication from customer service but no real time frame of when I will actually receive the item. It feels like they just keep dragging you along which I find to be terrible customer service and makes me question if they are even a legit company. Looking to get my money back at this point.
Reply from Designed By MemoriesSep 18, 2023
Hi, Eva! Please reach out to me directly if our support rep hasn't solved your case yet! [email protected]
Melodie R.
Never got back to me in regards to my order that was DELAYED. Never emailed me back to keep me up to when they were gong to ship or even let me know if they finished my order.
Reply from Designed By MemoriesSep 18, 2023
Hi, Melodie! Please email us your order number. Our customer support reps respond in 24 - 48 hours, so if you never heard back then it's most likely your email service provider that's bouncing our emails or sending it to the spam folder.
Mary L.
Customer service is rude and it makes me wonder if company is legit.
Jim
Stay away from this company it’s a scam. I have asked for a refund 3 different emails. I have not received my order all I get is excuses. This company is BS Big Rip off.
Reply from Designed By MemoriesSep 18, 2023
Please send us your order number!
