Poor
Based on 123 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your memories made into artwork.
Designed By Memories (designedbymemories.com) has 123 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
Showing 69 reviews with 1 star · Clear filters
R. N.
I should have read the reviews before ordering from these criminals! How dare they prey on the emotions of people who recently lost their beloved pet. After one month of no communication my order is canceled by them after informing them a charge back would be initiated if not answered.
Reply from Designed By MemoriesSep 18, 2023
Please send us your order number!
Susan
Unresponsive customer support. Scammers.
Reply from Designed By MemoriesSep 18, 2023
Please send us your order number! We respond to all customer inquiries in 24 - 48 hours, so if you did not hear back from us, then your email service provider has most likely blocked or bounced our emails.
Bobby Van Den E.
My order came defective and all I get from Jillian Benson is,excuses. I offered to send my order back for repair and she didn't acknowledge it at all! The original picture I sent to them, is not defective in any way. I will never order from this company again!!!
Reply from Designed By MemoriesAug 1, 2023
Hi, Bobby! We're so sorry about the experience you had with our customer support rep. Could you reach out to me directly at my email: [email protected] I'll have this issue fixed for you!
Robert H.
Made an order and haven't heard from them since!! Send 2 emails to their support office and a 3d note via their "Contact Us" page. No response. Plan to contact my credit card company. 🤬🤬
Reply from Designed By MemoriesJul 28, 2023
Hi, Robert! I checked with our team and it seems you sent us these 3 emails all within the past 48 hours. Please do keep in mind that our website and automated emails state that you will receive a response from a rep in 24 - 48 hours, so we are still within the response timeline that was shown/provided to you. I am seeing that a customer support rep did reach out to you already, so please check your spam folder if it's not in your main inbox.
Andrew M.
This company is happy to take your money, and then ignore your order. They have no phone number to contact them when the order does not progress. When contacting by email, they take about 4 - 5 days to respond and then do not address any order concerns. Sarah Lopez, customer service agent for Designed by Memories, actually uses insults and hides behind platitudes of "policy" and avoids answering the simple question of the status on my order. This company has no respect for its customers. UPDATE: Take a look at their response to my original review. Once again not taking responsibility and creating falsehoods about my review to try to discredit me. I took into account the weekend days, and they still did not respond for 4 - 5 days. My emails were never aggressive in any way; however, they are straightforward, written just like my review. Hey, Designed by Memories, here's an idea for you. Just do a better job with customer service and you won't get negative reviews.
Reply from Designed By MemoriesJun 3, 2023
Hi, Andrew! Thank you for leaving us a review! I personally took a look at your case and it seems our customer support reps actually answered within the 24 - 48 hours response time we give on our website (and in follow-up emails), and not the 4 - 5 days you mentioned. Please keep in mind that our customer support reps get the weekend off and only operate during business hours, so contacting us during a weekend will not prompt an immediate response. Now, regarding our customer support rep's response, I double checked every ticket and I never saw any insults from her. Yes, she mentioned that your email was a bit hyperbolic since you were being aggressive in the email you sent us over the weekend (claiming we never responded to you), but she did NOT insult you. So please don't make a false claim like this as it is untrue and may damage our small business's reputation (you can also look over the tickets yourself to verify). I am however seeing that you did reach out to us a few days after this incident (and the posting of this review) and were happy with your portrait! So we're glad we were able to end everything on a good note. Anyway, if you have any issues with your order in the future, feel free to reach out to me directly as I am one of the co-owners of this business. Here is my personal email: [email protected] Update: Once again, we have the actual support tickets. We responded in 24 - 48 hours during a business day, and your emails were indeed pretty aggressive. You claimed that our support rep used an insult and that is verifiably false. I don't understand why you're continuing to lie when you emailed us after this whole incident saying how happy you were with the outcome of your order.
