Excellent
Based on 5,145 reviews
Diabetic Warehouse4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Diabetic Warehouse makes managing your diabetes easier. We're your one-stop shop for the diabetic supplies you rely on. We offer a wide selection of glucose test strips, meters, lancets, pen needles, infusion sets, CGM devices, and more. Enjoy fast, FREE nationwide shipping and our hassle-free 14-day return policy. Your satisfaction is our mission, which is why over 20,000 customers have given us 5-star reviews!
Diabetic Warehouse (diabeticwarehouse.org) has 5,145 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 76 reviews with 2 stars · Clear filters
Alfred
For some reason they changed my delivery dates and got 8 days behind on delivery of my Libre sensors. This resulted in having to buy test strips and do finger sticks 7 times a day for 2 weeks since my sensor replacement is every other week. Fingers sore after 2 weeks, and not very happy with the service.
Robert T.
shipping problems caused by incomplete address. this has happened 2 times. the product can spend weeks in the shipping process due to the post office incredible inefficiency !!!!! A look at the tracking is mind boggling to any normal human being !!!! your people on phone get a 10 ( the rest is crap!!)
Reply from Diabetic WarehouseMay 13, 2024
Dear Robert, Thank you for sharing your feedback regarding your recent shipping experiences and your kind words about our phone support team is greatly appreciated. We understand your frustration with the delays. Upon reviewing your order, we noticed the shipping address you provided was incomplete, missing the street name and only including "leave on porch if not home #287". This missing information caused the package to be undeliverable, resulting in the delays you experienced. The same address was used on several of your previous orders which is why they were all undeliverable. For future orders, please ensure that you provide your complete shipping address, including the street name and number, city, state, and zip code. This will help ensure prompt and accurate delivery. If you need help placing an order or have any other questions, please don't hesitate to contact us. We are always happy to assist you. Thank you for your understanding and continued support. Sincerely, Brian Adl
Sam
My package 📦 supposed to be delivered last Saturday, today is Thursday and is lost somewhere in Florida. I called support and was told to wait. No tracking update for a week.
Reply from Diabetic WarehouseMay 10, 2024
Hi, we apologize for the delay! We've gotten a new update on the package this morning that it has arrived to your city and will be delivered soon. Please message us directly if you need anymore assistance with this order and we'd be happy to help. Thank you for your patience!
Donald K.
never got my order, no address # on package per post office was returned to sender.
Reply from Diabetic WarehouseMay 8, 2024
Hi, we have already shipped out the replacement order after speaking over the phone and verifying the address. Please let us know if we can be of any more assistance!
D E.
About 1 in 2 of the Easy Comfort alcohol pads were dry. The ones that were not dry contained very little alcohol.
Reply from Diabetic WarehouseMay 6, 2024
Dear Darrell, Thank you for taking the time to give us feedback. We're so sorry to hear that many of your Easy Comfort alcohol pads were not up to our usual standards. This is definitely not the experience we want you to have. We'd like to make this right. Please send a message to our customer support team at [email protected] with your order details and the lot number printed on the alcohol pads package, and we'll send you a replacement pack. We'll also investigate this with our quality control team to determine what may have gone wrong. Sincerely, Brian Adl
J S.
The packaging of the medical item that I received was the worst I have ever seen. The box that my order was shipped in was not taped well at all and it seemed like the address label was haphazardly slapped on and barely placed on the box. Do to this instance, I will not be ordering from your company again.
Reply from Diabetic WarehouseMay 6, 2024
Dear Julie, I deeply apologize for the unsatisfactory packaging of your recent order. That's certainly not the experience we want for our customers. We're glad you opted for a return; your full refund has been processed. We're reviewing our shipping procedures to prevent this in the future. We understand you may be hesitant, but if you'd be willing to give us another chance, we'd like to offer you a discount on your next order. Please check your email for the one-time coupon code. Best regards, Brian Adl
R, S.
What a disaster trying to reach customer service dept.!!No one returns the calls. Ever since I have been getting my supplies from this company, my stress levels are pretty high. I have reached out this morning to speak with someone for refills and no return call even though it says within the hour. Called Medicare and have received the names of a couple vendors. Going to call my doctor to see if we can change suppliers.
Dale R.
C. Dale Riggins I am a retired 73 year old who has diabetes type 2. I was diagnosed twenty years or more ago. Once retired my expense for my glucometer strips for the device that my FP wanted me to use were not covered by my insurance at that time. My FP introduced me to the diabetic warehouse 4+ years ago. The out of pocket cost has gone up to the point that I have had to look elsewhere. I can buy a acceptable meter and 200 strips for less than I could purchase strips from DW.
