Reply from DiscordAdMar 17, 2026
Hi,
First off, I completely understand why you’re frustrated, and I’m genuinely sorry for the experience you had. That’s not the level of service we aim to provide.
To clarify what happened — we are currently operating on reduced hours due to Ramadan, which has slowed down both order processing and support response times more than expected. That said, this is an explanation, not an excuse. You should still be able to place an order smoothly and reach support without issues, and we clearly fell short here.
Regarding your order being stuck on “pending” and the errors you encountered — this is likely a temporary system issue on our end, and we’re actively working to resolve it. As for the support link and email problem, that’s something we take seriously and are fixing immediately, because you should never be left without a working way to contact us.
About your payment information: we do not store or have direct access to your bank details when you pay through Link or similar providers. Those are securely handled by the payment processor. Still, your concern is completely valid, and you did the right thing staying cautious.
We’ve already reached out internally to prioritize your case. You will receive either: (Please contact us via Discord: https://discord.gg/vKjbjM49)
* A full refund, or
* Your order completed properly
— depending on your preference.
Again, I sincerely apologize for the inconvenience and the poor first impression. If you’re open to it, we’d appreciate the chance to make this right.
Thank you for your patience.