Excellent
Based on 643 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Discounted Designer Fabrics is listed under Home & Garden Services in Golden Valley, Minnesota.
Discounted Designer Fabrics (discounteddesignerfabrics.com) has 643 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 15 reviews with 3 stars · Clear filters
Edwin M.
Had trouble with color. I was told they couldn't send the full amount of yardage I needed in one Bolt and the color I received was not the color that I chose to begin with they were lightly I was told change different they were major
Kenneth S.
Received my 4 yards of Burgandy Upholstery fabric in nice condition but rather slow delivery. Thought it would arrive in a couple days based on their statement of same day shipping but didn’t. Ordered 11 yards of another fabric on same day, one hour later, and received it in half the time.
Reply from Discounted Designer FabricsApr 6, 2018
Hi Kenneth, You ordered the fabric at 10pm central time, and we shipped your order out the next day via UPS. From our location to California it does take about 4 business days. I am very sorry if that was not clear. Just so you know, for future, we do show the shipping times on the checkout page. We offer next day and second day air options. Thanks, Scott
Mary R.
Not happy with the fabric. Not what I thought I ordered.
Reply from Discounted Designer FabricsApr 6, 2018
Hello Mary, Please contact us at 866-984-5656, we will promptly help you find what you intended to order :)
CHRIS
Customer service didn't follow through on my order. I had to keep calling to keep the ball rolling. Operation seems to be chaotic. Discounts are abundantly given to make up for their errors.
Reply from Discounted Designer FabricsDec 7, 2016
Hello Chris, Thank you for taking time to write a review. As explained, there was miscommunication on our end because you did not place the order. Mistakenly, we thought the order was going to be placed, and then we would place it on backorder for you. Because we did not have an order to place on backorder, there was no paper work to put on our backorder list for the item. We have revised our process for dealing with situations like these. This will never happen again! We dropped the ball, and we are sorry for the inconvenience. I am glad you now have the fabric, and I hope it is perfect. As far as the discount, they are not abundantly given. We offered you a discount to further express our apologies. I hope you will consider us for future projects, and we can prove that this was a one time mistake.
CAROL
I only wish everyone would be so helpful and speedy with delivery. They are great!
Reply from Discounted Designer FabricsDec 7, 2016
Hello Carol! Thank you for taking time to write a review! We appreciate your kind words about our service. If there is anything we can do next time to improve, please let us know.
Michael
The color on my computer was lighter then what I got
Reply from Discounted Designer FabricsAug 11, 2016
I am very sorry you did not like our products. Every monitor displays colors differently. This is why we offer free samples of any of our products. Don't forget, we do offer returns. Exchanges ship free by the way. Again, I am very sorry you were disappointed with your purchase. Let us know if there is anything we can do. We will make it right, if given the opportunity.
S. S.
I see now how they can offer free samples. When you order fabric, the shipping fee is horrendous. I only ordered 1.5 yards, and my shipping costs were an outrageous $9.95! Had I known the shipping fees would be so high I probably would have attempted to find fabric locally. The pros of the site are the free samples and the wide selection. Overall I am happy with the quality of the fabric.
Reply from Discounted Designer FabricsAug 4, 2015
The reason shipping is expensive is because we ship UPS, and on a large tube to prevent creases and wrinkles.
