Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Distacart.com
Dista (www.distacart.com) is an online marketplace for Indian products. You can find the largest collection of Indian products here, ranging from wellness, beauty, food, fashion, spirituality, and much more! Delivering to 40+ countries, including the US, UK, Canada, and Australia. Customs duties & tariffs included in the final price. Free shipping and 3-5 day priority shipping available.
Distacart.com (distacart.com) has 4,633 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Everything went wrong,right from recieving it on time to untimely updates from your team.Your logistic team really needs to be looked into.
Thanks!
Reply from Distacart.comAug 20, 2025
Hi Pranita Phadtare,
We apologize for the inconvenience you have experienced regarding the delay in shipment delivery. We do not want our customers to be dissatisfied with our services, and we have forwarded your feedback to our concerned team to instruct the carrier not to repeat these issues in your future orders. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance.
Thank you,
Customer Happiness Team!
PP
POORNIMA P.
No updates or mail until get it
No updates or mail until get it
No good easy way of tracking
Reply from Distacart.comAug 10, 2025
Hi Poornima,
We apologize for the inconvenience you have experienced. Upon checking, we are unable to find your exact order details, and we request that you share your order number or registered email address at [email protected] or call us at +18552534782 so that we can check and assist you in the best possible way.
Thank you,
Customer Happiness Team!
AN
Anon
very slow
I ordered a single item, sweets packet, after 5 days it is still in fulfillment stage, very delayed process and disappointed in the services.
Reply from Distacart.comAug 7, 2025
Hi Anon,
We apologize for the inconvenience you have experienced. We do not want our customers to be dissatisfied with our services. As we are unable to find the exact order details, we request that you share your order number or your email address with [email protected] or call us at +18552534782, so that we can check and assist you in the best possible way.
Thank you,
Customer Happiness Team!
RA
Raghu A.
Distacart
Distacart, you seriously need to vet your vendors better. I recently ordered food items from your platform, including Chakkalu and pickles from Godavi Vantillu, and the experience was terrible. The product photos you display are completely misleading. What we received looked nothing like the pictures and tasted even worse.
The Chakkalu were bland, stale, and honestly inedible. It felt like I just threw my money away. For the prices you charge, this kind of quality is unacceptable.
If you don't clean up your vendor list and start delivering what you promise, I’m done ordering from you. Expensive and low quality is a losing combination... fix it.
Reply from Distacart.comAug 5, 2025
Hi Raghu Ameer,
We apologize for the inconvenience. Upon reviewing the order details the product was recently manufacturer and the seller has dispatched same. Exclusively, the brand itself controls the quality and products our fulfillment partner or Dista has no control over it. However, as a good will gesture we have initiated the refund from our end. You will be receiving your refund to your original payment method with in 7-10 business days
Please reach out at [email protected] or call us at +1-855-25-34782 so we can check for the best resolution for you.
Thank you,
Customer Happiness Team!
SU
Saritha U.
Poor
Poor. Delivered to wrong address. I stopped using distacart
Reply from Distacart.comJul 12, 2025
Hi Saritha Udayan,
Please accept our sincere apologies for the inconvenience caused regarding the shipment delivery. This is not how we usually handle things, and we do not want our customers to be dissatisfied with our services. However, we have forwarded your concern to our team to look into this as a priority. Please reach out at [email protected] or call us at +18552534782 for more clarification, and we will be happy to assist you further.
Thank you,
Customer Happiness Team!
TG
Troy G.
Oh how I wish I could give lower than…
Oh how I wish I could give lower than Zero Ordered Mars a supplement, was excited about the product, and couldn't wait for it. Got it started reading the package, Saying made love in India on side. it say ONLY FOR SALE IN INDIA. immediately sent an email that I don't feel comfortable with, ONLY FOR SALE IN INDIA... Customer service asked me to take picture which I did they said plaes give us 72 hours... Dear Troy Girard,
Greetings from the Dista Happiness Team!
Thank you for your response.
Kindly please help us with the product images that shows the product only sells in India, so that we will check with our internal team regarding this issue and we will provide better resolution as early as possible.
Waiting for your response.
Regards,
Santhosh,
Customer Happiness TeamI did had to call them back. This time CS said I didnt send pictures and they were waiting among other excuses.. Called the guy a liar because I had a email from Dista cart saying they got pictures They then passed me off and kept dodging the issue I hung up and a day later got this...
Distacart Customer Happiness Team
Sun, Jul 6, 2:12 AM (5 days ago)
to me
Dear
Greetings from the Dista Happiness Team!
Thank you for reaching out to us.
We understand your concern regarding the product you received. We’d like to clarify that while this product is sold primarily in India, it is not restricted for use in other countries, including Canada. The product is listed based on the brand's specifications, not the region of use, and we can confirm that it is the correct item as per your order.
Please be assured that the product you’ve received is genuine and fully functional. You should not experience any issues using it in your region. However, if you face any difficulty or have further concerns, we are here to support you.
We truly appreciate your understanding and continued trust in us. If there’s anything else we can assist you with, please don’t hesitate to let us know.
Regards,
Mouli Kadavala,
Customer Happiness Team
They wont accept return and as you can see they keep dodging real issue... Cost me $53 to realize the integrity of Distacart.... I HOPE YOU LEARN LESSON...BEFORE ORDERING
Reply from Distacart.comJul 12, 2025
Dear Troy Girard,
We sincerely apologize for any inconvenience this may have caused. We are pleased to inform you that, after consulting with our seller, we can confirm that the product is safe to use, regardless of the sale disclaimer.
Additionally, we would like to clarify that, as stated in our return policy, we are only able to accept returns from within the United States.
To express our appreciation for your understanding and patience, we are happy to offer you a CAD 20 credit to your Dista account. This credit can be applied as a discount on your next order with us.
Please confirm if this resolution is acceptable to you.
Please reach out to us at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!
PR
Preet
Ordered something received totally…
Ordered something received totally different item, on contacting customer service they said will check and contact back in 48 hours. It's been a week no customer service and I am here sitting wasting $50 on a 200 INR product.
Reply from Distacart.comJul 7, 2025
Dear Preet,
We sincerely apologize for the inconvenience caused. Please do not worry; we are here to assist you. We request you share your order details with us by emailing at [email protected] or by calling us at +18552534782, and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!
EV
Eva
They withdrew money from my card…
They withdrew money from my card without me and placed an order with paid delivery, which I personally did not order!
P.S. After I left a negative review here, they returned the money to my card. Thank you Trustpilot!
Distacart, you can offer people to subscribe to your products, you can remind them about your dietary supplements, offer them, and customers themselves must decide whether to buy them or not, pay with their card or not. Overall, you have very good products and I often ordered dietary supplements from you. I can't say that all the dietary supplements suited me, but I am mostly satisfied. Thank you for returning my money.
Hey! You gave me my money back and then took it back! Are you kidding me?
Reply from Distacart.comJun 27, 2025
Hi Eva,
Thank you for your review. We understand your concern in this matter. We would like to inform you that we do not have the option to select any subscription for you. It can only be selected by you while placing the order, as we do not store any of your card details. Meanwhile, we will uphold the same in providing all the products you wish to buy.
We would like to inform you that we have initiated the refund and canceled the subscription along with the order. The amount will be credited back the original payment method within 7-10 business days. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!
