Excellent
Based on 809 reviews
Doctronic4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We’re the world’s #1 AI doctor. Our AI is free, anonymous, and available 24/7. And unlike most other AI chatbots out there, we train ours exclusively on peer-reviewed medical sources, so the info we provide is medical-grade and doctor-approved. Ask us anything related to your health, and we’ll give you answers you can trust. Need more? We’ve got you: take your AI summary and show it to your own health care provider, or book a $39 telehealth visit with one of ours.
Doctronic (doctronic.ai) has 809 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 66 reviews with 1 star · Clear filters
Mr C.
Doctor didn't help me at all
Reply from DoctronicJan 13, 2026
Hi, Mr. Castillo! We're so sorry you had to go through that. Kindly email us at [email protected] so we can better assess what happened and issue a full refund.
Allen W.
I am suffering from TRD (treatment-resistant depression). I started + had a fairly long AI session with Doctronic.ai on Sunday. Before ending the session I created an account and got assurances that our chat would be remembered so we could continue where we left off and I wouldn't have to start over and redo everything. When I log on Tuesday I am greeted by my name, but it has NO MEMORY of our chat session and I am asked to start from scratch. Conclusion: DO NOT use Doctronic.ai This AI Dr is totally useless, annoying, frustrating and will only make your condition worse.
Reply from DoctronicJan 9, 2026
Hi Allen, we're so sorry about this bug. Logging in to continue your consultation only to find your history missing must have been frustrating and discouraging. Thank you for bringing this to our attention so our team can address it properly. To clarify: while AI helps organize information, all treatment decisions are confirmed by licensed physicians practicing within their state licenses. Please contact our support team so our engineers can investigate. Kindly please send your details (age, sex, and email) to [email protected]. We appreciate your patience and trust as we work to resolve this.
Kelly W.
I called Doctronic at approximately 9:30 pm 12/26. I covered everything in the initial interview and had to repeat much of it to the Dr. , Dr. Sam Katz, he said he would call in a prescription to my pharmacy. I called my pharmacy on 12/27 and he did not call it in. In order to get help I had to cover everything again, then they cut me off. I went back and was told the only way to get help was to pay an additional 39.0. They didn’t care that they screwed up, they didn’t care that I already paid 39.00. They wanted more money. When I complained they disconnected me again . I had to go over things 4 times, I was disconnected because they wanted me to pay a second time when I let them know that they were steeling from me. I would not recommend this sight to anyone! They are thieves.
Reply from DoctronicDec 29, 2025
Thanks for speaking up, and we're truly sorry, Kelly. That must have felt incredibly frustrating... waiting, repeating your story, trusting the process, then feeling cut off and pressured to pay again. Anyone would feel dismissed in that situation. One of our Patient Advocates just confirmed that your prescription is ready for pickup at the pharmacy, and your refund has been processed. We emailed you as well! 😊
Gary D.
After I paid 39.00$ waited for 1.5 hrs to see a dr on video which never happened, then was hung up on. There is no way to contact anyone for help or a refund .be very careful before dealing with thse people. It is a scam
Reply from DoctronicDec 29, 2025
Hi Gary! We hear you. And we’re really sorry we missed the mark here. That kind of experience is not the care we want anyone to have with us. Healthcare is tough, and while we can’t solve every situation in one visit, one thing we never compromise on is making it right when we fall short. Heard you were able to connect with one of our Patient Advocates, were rescheduled with a licensed provider, and completed your video visit. The dispute happened before we could process a refund on our side, but we still want to be fully transparent about the timeline. (Our commitment stands: we have a 100% satisfaction guarantee. If a user pays cash, we refund it. If insurance is used, we can’t legally issue a refund, so the next visit is free instead.) Thanks for giving us the chance to correct it and finish your visit with the right provider. We genuinely appreciate that trust. ❤️
Patrick P.
Absolutely worthless service. I scheduled an appointment, and they state you will be seen within 30 minutes. I waited over the stated timeframe, and no one ever came on to see me. I rescheduled, and the same thing happened again. They offered me a free visit, and this time a doctor did come online. However, I could not enable microphone access so I chatted with the doctor and advised such. He replied “okay support will reach out,” and immediately ended the chat. It’s been over an hour later and no such support team has reached out. Absolutely horrible experience, I suggest you seek help elsewhere.
Reply from DoctronicDec 19, 2025
Hi Patrick! Thank you for taking the time to share what happened. We're really sorry for the experience you had. You’re right to expect timely care, clear communication, and proper follow-through, and we did not deliver that for you. This was a breakdown on our side. The delays, scheduling issues, and the way your visit ended are not acceptable, and I understand why that was frustrating and disappointing. Our patient advocate team has already reached out to you directly and is working to make this right, including arranging a visit at no cost if you’re open to it. More importantly, we are reviewing what went wrong so this does not happen again. We also appreciate you raising this. Even if you choose not to continue with Doctronic, your feedback helps us improve the experience for others. Thank you, and we're very sorry, Patrick.
Travis B.
Very disappointing. Made it clear from the start I was seeking a prescription for a common compound medication. Two visits later, after being told by the provider he was sending the prescription to a compound pharmacy, I am told they are not allowed to do that. Why? It’s not a controlled drug. Waste of my time and money.
Reply from DoctronicDec 10, 2025
We sincerely apologize for the confusion and frustration this caused, Travis. You were clear about your needs from the start, and we should have communicated our limitations around compounded medications upfront. We've worked with your provider to send an alternative medication that should work similarly, and we've refunded your follow-up visit and provided a coupon code for a free visit for the inconvenience. We know this doesn't make up for the time wasted, but we hope it's a step toward making things right. We're also updating our processes to ensure patients know upfront what we can and cannot prescribe, so this doesn't happen to others. Thank you for the feedback, it's helping us improve.
Morgan L.
absolutely terrible couldn’t give me any help and completely a waste of $40 all they told me is to go to the ER to find out my problems which i cannot afford whatsoever and i’ve had cases in the past with this pain and all i needed was medication for my lymph nodes in my stomach. my “doctor” on here just read off what the AI suggested instead of even helping my case and prescribed me no medication. i do not recommend using this website they will just give you the same information the free AI gives and not care to listen. The AI suggested i be prescribed Prednisone and a Steroid and to refill my Zofran medication for nausea but this “doctor” refused to do any of that after i stated i’ve had these problems before & the ER isn’t gonna tell me anything i’ve not heard before.
Reply from DoctronicNov 26, 2025
Hi Morgan! We’re really sorry this was your experience. You should always feel heard, supported, and taken seriously, and it’s clear we missed the mark here. Our doctors follow medical guidelines, which means they can only prescribe when it’s safe and clinically appropriate. When symptoms require in-person evaluation or raise red flags, the safest recommendation is sometimes the ER, not because we want to dismiss anyone, but because some conditions can’t be treated safely through telehealth alone. That said, you deserved clearer communication and a more helpful visit. We’re sorry we fell short. We’ve already fully refunded your appointment, sent you a free coupon for a future visit, and your updated doctor’s note was sent out earlier today.
Meek
Site was super unhelpful. Literally a waste of my time. Do not use this site.
Reply from DoctronicNov 24, 2025
We’re sorry the service wasn’t helpful for you. This isn’t the experience we want for our users. Our support team is available to review your case if you’d like assistance at [email protected]
