DogAcademyReviews of dogacademy.org

Reply from DogAcademyApr 28, 2026

Hi there, Thank you for providing the information we needed—we truly appreciate it. We’ve added your number to our Do Not Call list, and you should not receive any further calls from us unless you reach out to Dog Academy directly. We sincerely apologize for the inconvenience and appreciate your patience while we resolve this. Warmly, Dog Academy Team

Reply from DogAcademyMar 21, 2026

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand how important socialization is for puppies, and we regret any misunderstanding regarding how that is incorporated into our program. Our training approach is designed to provide personalized, one-on-one guidance tailored to each dog and owner, while also offering recommendations for safe and appropriate socialization opportunities outside of sessions. We also apologize for any frustration regarding the program structure and included resources. While many clients find value in the combination of in-person training and supplemental materials, we understand that preferences can vary. Regarding your concern about the refund, we do our best to be transparent about our policies at the time of enrollment, and we’re sorry for any disappointment this has caused. We’re glad to hear that you had a positive experience with your trainer, and we appreciate you recognizing their efforts. Your feedback is important to us, and we will use it to continue improving how we communicate and serve our clients.

Reply from DogAcademyMar 24, 2026

Hi Maggie, Thank you for sharing this. We’re sorry for the disappointment with your in‑home trainer experience and for the frustration around trainer availability in your area. That’s not the experience we want for you or Greta. We’re committed to working toward a resolution together. Our team will reach out to you directly to support you and Greta—reviewing your introduction visit, discussing trainer options, and going over billing so we can determine the best next step. If we miss you, please reply to our outreach and we’ll connect as soon as possible. We appreciate the chance to make this right. Best regards, Dog Academy Team

Reply from DogAcademyMar 8, 2026

Hi Alessio, thank you for sharing your experience, and we’re truly sorry for the frustration this has caused you and your family. We never want anyone to feel discouraged during this process, and we understand how much love and dedication you’ve put into Lucy’s training. Regarding the vest, US Service Animals is more than happy to send a replacement to correct the defective item you received. You and Lucy deserve equipment that is accurate, durable, and reflective of the hard work you’ve both put in. As for the course, a Psychiatric Service Dog certification requires a minimum of 120 training hours, and our affiliate training partner is committed to helping every client reach their goals. They offer support, guidance, and clarification at every stage so teams can progress successfully and safely. The Public Access Test is especially important because it evaluates whether the handler–dog team can reliably complete the necessary tasks in real-world environments. Passing requires each task to be demonstrated clearly and consistently — not as a reflection of your dog’s worth, but to ensure safety, compliance, and readiness for public access. I want you to know: Lucy is doing phenomenal, and her progress is clear. We’re here to support you both, not discourage you. We will also be reaching out to you directly so we can assist further, review your submissions together, and make sure you receive the guidance and clarity you deserve. Thank you for your dedication — we’re here with you every step of the way. Best regards, The Dog Academy Team

Reply from DogAcademyMar 7, 2026

Hi Kim, thank you for sharing your experience. We’re truly sorry to hear how frustrating this process has felt—we know how important this certification is for you, your husband, and your dog, and we’re here to support you through every step. When completing the Public Access Test, it’s essential that every required behavior is shown clearly and performed in a public setting. This isn’t meant to make the process difficult—it’s to demonstrate that the service animal team can maintain focus and reliability with real‑world distractions, which is a critical part of public access work. We understand how discouraging it can feel to be marked incomplete when you’ve put in so much effort. For clarity: -During stationary tasks, the handler must remain fully still because movement can cue or influence the dog. -For tasks like food refusal or heeling, footage must show a public environment—storefronts, sidewalks, parks, or indoor public spaces—so evaluators can verify environmental distractions. We absolutely agree that feedback must be consistent, and we’re sorry if communication felt unclear at any point. That said, we want you to know: you’re not alone in this. We’re committed to helping you and your family successfully complete this journey, and we’re happy to provide guidance on exactly what is needed in each video so there’s no confusion moving forward. Your dedication to your dog’s training is clear, and we’re here to support you all the way. 💙

Reply from DogAcademyMar 4, 2026

Hi there, We’re truly sorry to hear that you’re disappointed in the service you received — that’s never the experience we want for any of our clients. We take all feedback seriously, and we’d like the opportunity to look into this and make it right. At this time, we’re unable to locate an account based on the information provided in your review, so we’ve reached out requesting additional details. Once we have your name, email, or order number, we can fully review what happened and assist you as quickly as possible. We’re committed to providing a high standard of service and supporting every client who comes to us. We hope to hear back from you soon so we can address your concerns directly.

Reply from DogAcademyFeb 25, 2026

Hi Kylea, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the interaction you had over the phone—that’s not the standard of professionalism or care we expect from our team, and certainly not the experience we want any of our clients to have. We deeply appreciate you bringing this to our attention. Your feedback helps us improve, and we would genuinely value the opportunity to provide you with the level of customer experience we take pride in. You deserve to feel supported and respected throughout the entire process. If you’re open to it, we’d love the chance to make things right and assist you in a way that reflects our true commitment to our clients. Please feel free to reach out at your convenience—we’re here to help. Thank you again for your time and honesty. We hope to earn back your trust. Warmly, The Dog Academy Team