DogtraReviews of dogtra.com

i was pretty upset my new receiver did not work. i asked for a refund slip but shawn convinced me to let him take me through the set up . well it appeared it was not charged so he had already explained the process thoroughly, and recommended i get back to him when it was fully charged.so this mourning i tried and failed. however my second try i slowed down and followed Shawn’s exact process and lo and behold it’s working. thank you for your patience and professionalism.

Shaun was extremely helpful and walked me through several steps to make sure I was using the collar correctly. He also told me to reach out to him anytime for advice and support. The collar is exactly what I need and the support helps tremendously.

I am a past halo user and really didn’t want to pay a subscription on a dog collar forever, 2 years was enough. Thank goodness i found Dogtra, soo simple i can take my dogs out of the fence and just press the button and turn the collar off. It’s a nice sturdy plastic collar. Customer support is amazing. Shawn returns calls promptly and gives me everything I need. The system is easy to use and the support team are amazing.

I live in the pheasant hunting capitol of the world, South Dakota. I have been guiding pheasant hunts since 2008 and i have a fleet of six labrador retrievers. Dogtra makes the best e-collar products on the market. They're virtually indestructible! And the best part? I've been using my original set of T&B 2502 collars since 2008, and they work as well as they did 18 years ago! I do have to send them in for routine service like battery swaps every couple years. But Dogtra even makes that process as amazing as their collars. Professional and friendly staff always. Thank you Dogtra! Justin from Fort Pierre, SD

Shaun took the time to make sure he understood the issues with the controller and actually tested it himself and confirmed the issue.

We are second time customers. Our first two dog system lasted eleven years. I rate the 3502X 2 dog system as very dependable and rugged. As for the staff Shaun was very helpful and made sure he gave me a couple of choices . Shaun took the time to listen to my needs and sent the links to the best matches. He was very quick to respond to my questions. The check out process was easy to use. Dogtra products are expensive but worth it. The staff matches the product quality.

Shaun did a great job turning a problem into a super customer experience.

A little over a year ago we purchased a Dogtra 1900s for our new, re-homed GSD. The devices were working great until just under the 1 year mark. The transmitter would radically jump settings. I could not find my receipt and could not remember where I purchased it. I reached out to Dogtra and they were able to tell me to whom they sold the unit, so I was able to retrieve me receipt. I got all the info on sending the devices in but had one problem; our dog had extensive training with this collar and we had him going good and could not afford to be without it. I reached back out to Dogtra, and made contact with Ms. Ruby Rodriguez in customer service. She informed me about their loaner program and got that shipped super quick after I placed the deposit. From the repair desk, initially everything had been approved for a warranty evaluation, even though it was going in after warranty expired, the documentation existed showing I reached out before the expiration. Sent the devices in and then received an estimate for repairs. I went ahead and paid but reached back out to customer service, via email, along with my documentation of the warranty evaluation and again got Ms. Ruby Rodriguez. She responded quickly and said she would research the issue. A day or 2 later she called, did not send an email, but called, and informed me the repair fee would be refunded. She then facilitated return of the loaner unit, once we got our devices back. Tomorrow I will drop the loaner off to UPS for return and our devices are again working properly. One of the most excellent customer service experiences I have ever had. Thank you Ms. Ruby Rodriguez. Dogtra is a great company and you are one of their biggest assets! The product is great also. Our devices have been a huge help in handling our fear reactive and fear aggressive GSD.