Done.Reviews of donefirst.com

I feel bad for the negative reviewers because I’ve had exceptional service and can always reach someone through the portal. Very happy with the service and I’m happy it’s here for people who need it.

First, let me start by saying before I began to Done, I had previously tried to find help with my symptoms through the traditional method of bringing them up with my primary doctor and, in return, being handed a long list of recommended providers to go through and hope one would be accepting new patients. I am lucky that I have pretty good insurance through my work, and I was also blown away by a) how many providers do not accept insurance and b) how difficult it is to try finding a mental health provider who can get you in JUST for an initial appointment - with or without insurance. I called every provider on the list I was given, and half of them did not even bother returning my call. The others either were not accepting new patients or did not have an opening for an initial appointment until six months later. I live in a rural area where the closest metroplex is about 100 miles away. This means that any Specialist appointment other than my regular doctor will require that I take off work for the day of the appointment (good luck finding someone for an initial visit on a Sat), drive two hours to their office, spend an hour or two in a waiting room, go two hours back and pay $800+ (cost I was quoted to be diagnosed once they had an opening). It's no wonder many people pass on speaking with a professional about mental health issues. When I read about Done over a year ago, I was very skeptical; however, I decided to give it a go for the price and convenience. I am thrilled I did and would 100% recommend it to others. Is Done perfect? No. Does Done listen to feedback and make improvements regularly? Yes. Is Done better than the traditional method I mentioned above? Yes, x1000. I hope this helps anyone on the fence about trying the service.

The staff and providers at Done. are just awesome. They are more than helpful working through the process to get set up, and are super responsive when I have questions.

So convenient, fast and efficient. Really accessible and there when I need them. I love done and their team! 10/10 recommend!

Super Discreet… My provider responds super quick and the conversation over zoom are very relaxed

Impossible to get a hold of anyone. My provider's schedule is completely booked, it's impossible to get a hold of anyone. It's a frustrating experience. I do not recommend. ____ EDIT: They have corrected the issue and compensated for time lost. I am pleased. The support came via their Twitter profile. A suggestion for the company would be to deliver this kind of support via the website instead of having to hunt down via socials. Also get rid of the support number if no one is actually on the other line.

Great communication and help !

I have had a great experience with Done. My provider has been consistent with her communication and this has changed my life for the better. I had self diagnosed myself with ADHD for a long time but due to ego, schedule or something I never have gone to see a doctor about my issues. Done has impacted my life positively and I feel like a better employee, husband and father.