Done.Reviews of donefirst.com

This is a really great service. I was able to finally get treatment for ADHD and I really liked my doctor. Only reason I gave it 4 stars was that I had to wait 2 months for an appointment, but it was well worth the wait.

Fantastic!!! However scheduling needs a lot of work! If it wasn’t for the serious lack of being able to communicate and fix scheduling issues on the website (please IT fix this problem) I would give 5 stars. I love the person I’m seeing and feel completely understood. I am more functional now than I have ever been and I owe the thanks to Done.!!! It has been a miracle getting my ADHD taken care of and under control. I would suggest a better contact ability, like having an actual phone support line. Overall, I am very happy and satisfied with my care, thank you ❤️

I have been using Done for 2 months and it has helped me. I have been intimidated by thought of going to a psychiatrist irl and Done made it easy to schedule an appointment with a friendly healthcare proffessional quickly. The support staff always responds quickly, which I noticed after chatting with them for awhile trying to get them to send prior authorization information to my insurance company. Finally we got it sorted out and I have not had a problem since.

I have always had ADHD , I’ve been depressed most of my life , not knowing how to concentrate or focus is very tiring and makes you feel useless and the fact that I can get stuck in my own head and can’t function with the outside world made feel more depressed until I took a step forward and with the help of my fiancé, I was determined to get help from Done care online clinic and get diagnosed and began the ADHD treatment , so far I’ve been seeing plenty of improvements in myself , I started becoming more social as well as I can concentrate more now, literally more focused than ever , I usually use my speech to text to write a message to my friends and family since I get jittery when I get excited , after 2.9 months of treatment , I can use my keyboard to type a message , as well as my mental focus has gone from being all over the place to a more calm state of mind as well as More focused than ever , but I just didn’t like the fact that I couldn’t explain more about myself to the clinician, nor had much time to discuss further details. If anything , please listen to your patients more and give them more time to explain things that they might be going through something, other than that you guys are doing good.

My provider was honest, helpful, and guided me to a plan of care that has been working for me. The online convenience is really nice as well!

Have had a good experience, no major issues with refills so far. There's a clear disconnect between the team at Done and the doctors/nurses they assign patients to, so communication can be tricky when doing anything that involves both Done's platform and your medical team's input. For now, I do trust Done to help manage my ADHD care, and I hope I can continue to rely on Done.

My first month with Done was great, my provider listened and answered all my questions. She got me on a treatment plan that worked very well for a month. However, when it came time to renew, I couldn't get an appointment until nearly two weeks after my renewal date. I forgot to get my prescription picked up before I was leaving to visit my family for three weeks. I requested a temp pharmacy transfer, no one ever said this would be a problem. Now it's ten days later and I still have no prescription and it's completely disappeared from my portal! No one will answer my chat requests or emails and tell me the status of it. I have no idea how to reach an actual person and get my prescription filled. Update: Done customer service fixed the issues I was having promptly and explained the reason for the challenges I was facing. Hopefully the challenges will remain resolved.

Updated - finally got it all figured out. They did get back to me within 24 hours and then it took an additional 24 hours to reach my clinician. I think I finally have the hang of their website (it is NOT user friendly, at all, very confusing!) so I am now happy with this service. Editing again because AGAIN there is an issue. I was able to get rescheduled with the clinician(who is great) but then I find out my prescription has not been sent! There is no way to ask any actual questions on tbe website which directly conflict with what they tell you the service will be. So now I am without my mental health medications for an undetermined amount of time. I am editing this review to show that Done did reach out to me to fix the situation. Thank you Done. I will update at a later time once I am farther into the process. I want to add that the provider they sent me to seemed great, but they need to fix their system so it doesn’t drop calls and send automatic messages that are incorrect. signed up for Done as I was looking for a new provider who was an actual Pysch unlike my primary care. I filled out all the forms and provided the information that I was currently receiving treatment. When my appt time came the providers video cut out at least 3 times in the less than 10 min call. After explaining my situation she told me that she couldn’t prescribe me at this time because I had a current provider and had to wait til my current prescription ran out. No problem I thought, I am buying this subscription so I’ll just reschedule for later this month as advised by the provider. I received a text message this morning that the provider says I don’t need treatment and I won’t be part of the program. I emailed and responded and got no response back, they charged me for this call and if I reschedule I would be charged the full consult rate again instead of having it under the subscription price of $79 a month. What?! I am glad other people have found relief with this service. I have spent my whole morning upset, frustrated, and sad that this company took my $200 and left me out to dry. I suggest for Done. That they let people know PRIOR to the $200 appt that if they are with a current provider that they wait until 72 hours before the current prescription runs out before making an appt. if I had known that’s how it would work I’d have had no issue waiting, but I was being proactive with my care to try to get connected with a provider before that time came so their would not be a lapse in treatment.