Done.Reviews of donefirst.com

If i could give zero i would. This company charged me two months after cancellation. I cancelled because it took 2-3 weeks for my provider to get back to me. Scheduling was impossible to get either. I DO NOT recommend this place. I called to get an answer for the charges and they told me they will refund 20% of their billing error. This is a SCAM

Had my first appointment back in Dec. Donefirst knew that no pharmacy will accept a prescription from them. I paid $70 for my appointment and they knew full well I wasn't going to be able to get a prescription. Do not use telemed for adhd treatment. You will NOT be able to fill a prescription.

Every month they deny me my medication. The providers are horrible and won’t send them to the pharmacy on time, make you schedule appointments the delay your meds even more, don’t respond to your complaints or help requests, and charge you in full for it.

Was messaged 1 week ago stating provider has been off boarded and asked if I would like them to find a new provider I responded with a yes and a couple of other questions I have still not received a response I requested for my prescription on Friday and it said they would get back within three days just as usual. I had to schedule a phone call the care team called me yesterday and reassured me that they would get me on an urgent list for to find a new provider as I’m out of medication and they promised me that they would call me back by the end of the day, no phone call was received, I then scheduled another phone call which they called and told me the same thing as they did the day prior. I am beyond frustrated at this point. It’s a repeat of what happened to me last year all over again of which took 9 days to resolve

Horrible. Do not use them, what a waste of money.

I've been without medication for over 2 weeks, and I've sent multiple messages inquiring about my prescription and when I can expect to have it sent in with zero response. Is dangerous to just let patients go without medication cold turkey. I'm canceling this service, and I highly suggest you don't use this service because at this point it's a scam.

Edit: As you can see below, their forward-facing customer service appears very important to them. I scheduled an appointment, but the soonest available dates were 36+ hours away…in 30 minute increments. Clearly their urgent assistance team is quite busy, and that’s indicative of a customer base experiencing the same problems. I read several reviews complaining about the company’s lack of communication, but I figured that I’m a fairly tolerable fella who doesn’t want for much. I should’ve listened. In the beginning, it was hard to get my provider to even respond after our first appointment. Once the auto draft was setup from my checking account, the friendly and prompt service soon left. Not takes days and days to hear from my provider, who still then has to refer her prescription to another physician to review and issue to my pharmacy. Just as many other reviewers have complained, refills are a nightmare. As soon as I was eligible to apply for a refill, I did so, and was promptly told that my request would be reviewed within three days. We’re almost into a full week now without additional feedback, and still no refill. To top it off, the customer service email address you’re instructed to contact with any issues usually responds almost instantaneously to notify you that they received your request- despite two additional emails across this near week-long period of silence, I haven’t even received confirmation of my requests for help. Do yourself a favor and heed the reviews for this one.

Couldn't get my medication, went through three different pharmacies, none of them would take my Done prescription. Customer service is non existent, takes about a week for someone to get to you with a simple question.