DonnerdealReviews of donnerdeal.com

AVOID. Donner is a scam. They send instruments that don't work and its impossible to get hold of them for a refund. Spread the word to help others avoid getting ripped off.

After watching Reviews that were positive and what seemed good value I thought I would buy the Donner DST 400 guitar. Well what a piece of junk the Intonation was so badly out the neck had a woolf in it and wouldn't stay in tune and the overall setup was so badly out I thought I would return the guitar. Donner Music are scammers first they told me on live chat to send a email with pics so I did then they didn't get back to me I contacted them again through live chat they said i will get a e-mail and nothing then live chat seemed to disappear and a fake 24 hrs phone number appeared, I then contacted them again by the contact us page this time I did get a email saying try a few things then they'll replace it so I replied I've tried what you suggested still no good can I refund or have a replacement and I get no reply again. I Wish I looked at reviews on other sites about Donner Music about refunds and replacements they all say the same Donner Music are SCAMMERS and you never get a refund or replacement.

Horrible experience. I ordered the arena 2000. I was excited to test it out. When it arrived I set it on my desk. A week later I took it out and hooked it up only to have it not work. I tried to call customer support not even a ring. I tried Facebook and it told me to email them. Then finally I emailed them. I received an email on how I should go about handling the product. Then when I tried it all and still it was the arena. I have yet to get a response back. Dissatisfied. I paid for a product that doesn't work correctly then am told how to trouble shoot Then no response. Total rip off. What happened to good customer service

Had a terrible experience on the Canadian side of things and still ongoing. Let’s start with the good: checkout and payment process was quick and easy, that’s it. After we paid for an electric guitar which was meant to be a gift, haven’t heard back or seen anything until a week or so later when the time was passed and we wanted to cancel the order. Their contact information is in reachable and random, when I finally got though someone through chat they stated it was too late to cancel but that they would refund if we refuse the shipment. A few days later still nothing, no tracking info or anything, chased them down again and suddenly got a tracking number, turns out their shipment doesn’t require signature so no way to refuse the package. Called them stating that the delivery was made and that as indicated I needed to return what is now a closed package, they offered me an $20 credit to keep it, or else any returns will have to be transferred to another department and must be paid by the customer. I declined their $20 refund and requested a return label 4 days ago and still haven’t heard anything. I’m still waiting on any sign from Donnerca.con and have a closed package of their product that they clearly don’t stand behind. They claim a 30 day trial period but doubt they understand what that means as I’m struggling to cancel/return an order that is still in its sealed box…can’t imagine what it would be like using their instrument and finding something wrong with it. Should Donner read this review, my order number is 3403SP0005, your customer experience is frustrating and painful, please issue a return label for the above order so we can move on to more important things in life. Jan 9th 2023 - A bad experience getting worse: Received a response to this review asking to check emails, no emails in inbox and no ownership or solution provided by this company. So far the only communication received by this company over a day ago was informing me that some "other department will review my case and advise"...whatever that means. As a next step I also contacted the Canadian Consumer Protection Agency to get involved as I'm not sure their practice qualifies as commercially acceptable.

I can't agree with the others who says the product is defective. Cuz I didn't receive mine... They said there's a problem with my payment but sadly I was charged already and they even sent my receipt. "Thank you for your purchase! we're getting your order ready to be shipped. We will notify you when it has been sent." it says, jokes on my face. The most funny part is that they didn't even contact me for that until I asked. They'll just tell you to wait, I inquired twice ends up with the same conversation as if I am talking to a bot. I talked to a Cs called Anan and she promised that she is not lying about following up my case with in a hour but lied did she. I do not know why we have to pay our cash and be fooled like this, what wrong have I done? We all know how this is gonna ends. Me sending a dispute letter to RBC. UPDATE They made up something saying the discount code I used was invalid and asked me to pay another $50! like how the hell did it go through and why did you take money from me then? They will just try whatever they can to crook your money.

I wish that I had seen the trust pilot reviews before I ordered a piano from Donner. It arrived damaged, and I followed the instructions on their website and immediately reached out to request a return label and process a refund. That was 9 days ago and I've gotten nothing but a runaround from them, including a suggestion I merely keep the damaged item. I have had to launch a formal complaint with my credit card processing company as I continue to beg Donner to let me return the product that arrived damaged by shipping. Avoid.

Do not buy from this company,you will loose your money

Installed 3 wall hanging units, 2 of which are fine but the 3rd was defective and dropped a fender strat worth over 800 new. As you can see by the images the too screw came completely out of the wall due to an ineffective wall plug. The fact the other 2 are fine just shows it’s not user install error but the product. Raised the issue to Donner and this was their response: We are sorry for that the item has been dropped, but we regret to inform you that we have nothing to do with it while the item has been dropped and there is nothing wrong from us. Due to that we suggest you to try fix the item locally. And if there are any other questions, please feel free to advise. Thank you for your understanding. We are inviting you to participate in the survey sincerely to help us improve our products and customer service. Thanks for your support in advance. Customer Satisfaction Survey Best regards, Abdallah DONNER Customer Service Team. Absolutely appalling….. Save your money and go with a better more reliable brand, not these cowboys….