Dovly AIReviews of dovly.com

Reply from Dovly AIFeb 20, 2026

Hi Alberto, we take this feedback seriously and would like to clear up any confusion. It appears there may be a technical misunderstanding regarding how your credit tradeline is labeled on official reports. I have just sent a personal email to you with specific steps to help us verify this together, and I am committed to finding a manual resolution for you once we confirm the details. Please check your inbox so we can resolve this immediately.

Reply from Dovly AIJan 26, 2026

We tried to locate a profile for you but do not have enough information to find your account. We ask that you reach out to support via email at [email protected] to discuss your account in more detail. While anyone can certainly mail a letter for free, Dovly was built for those who want a more sophisticated, hands-off approach to their financial health. We aren't just a dispute service; we are an advanced credit engine designed to track, manage, fix, protect, and build your credit all in one place. Our AI doesn't just 'dispute'; it strategically manages the entire lifecycle of your credit profile—from 24/7 monitoring and fraud protection to automated building tools and reporting that a manual 10-minute process simply cannot replicate. We prioritize accuracy and long-term stability so our members can focus on their lives while our engine handles the heavy lifting.

Reply from Dovly AIDec 4, 2025

Peeps, we sincerely apologize for the terrible experience you described regarding your premium membership, lack of updates, and dropping credit score. We want to clarify that our only reason for using the official Trustpilot tool to request more information was to locate your account and address these serious issues immediately. We were not attempting to silence or remove your review. We have conducted a thorough search and still cannot locate any client file matching your review details as all we have is "Peeps". Without a verified account, we cannot investigate the dispute status, the billing issues, or the lack of customer service you reported. To resolve this situation and investigate the claims that money was stolen and time was wasted, you must contact us directly with the necessary verification details (full name, email, or account number). You should contact us promptly via email at [email protected] or live chat with us on our website. We are here to help all genuine customers and look forward to hearing from you.

Reply from Dovly AIDec 8, 2025

Thank you for sharing your experience. We’re sorry to hear that you haven’t seen the progress you were hoping for, and we want you to know that we’ve been trying to reach you directly by phone and email so we can go over your account together. We haven’t heard back yet, but we are ready whenever you are. When we reviewed your recent credit activity, we found several factors—such as new accounts reporting, increased balances, and higher utilization—that can cause significant score drops. These changes are separate from the dispute process and often explain sudden decreases, even when corrections are being made in the background. Your account also shows multiple successful removals and active disputes still being worked on. We know how disappointing it is to see your score go down instead of up, and we want to help you understand exactly what’s affecting it and what can be done from here. Our team would love the chance to speak with you and answer any questions you have. You can reach us at [email protected] or through the in-app chat. We hope to connect soon so we can continue assisting you.

Reply from Dovly AINov 25, 2025

We regret to hear your process was slower and more costly than expected, and we apologize for any frustration this caused. While we often approach disputes sequentially to maximize success, we need to review your specific account, plan timeline, and billing details to address your experience accurately. However, as with your previous review, we are still unable to locate any client account matching your details, and you did not provide the requested verification information when prompted. To properly investigate the claims regarding your service speed and costs, you must contact us directly to verify your identity at [email protected]. We are committed to resolving this for verified customers.

Reply from Dovly AINov 25, 2025

We take accusations of unauthorized billing and fraud very seriously, and we apologize for any poor experience you've had. We have checked our records and are unable to locate any client account matching your review details. Furthermore, you did not provide the necessary information when we reached out via Trustpilot to verify your identity. If genuine, these billing issues require immediate attention. To locate your account and ensure your funds are handled correctly, you must contact us directly with your full name or account number at [email protected]. We are committed to resolving this for all verified customers.

Reply from Dovly AINov 12, 2025

We sincerely apologize for the lack of movement and improvement you've experienced, Dustin. We have searched our system but cannot locate your account using the information provided. We also did not receive a reply to our request for details. To investigate this immediately and resolve your concerns, please contact us directly with your full account details at [email protected]

Reply from Dovly AIAug 6, 2025

We’re sorry to hear about your experience and appreciate you taking the time to share it. We take feedback like this seriously and want to clarify a few important points. Dovly does offer unlimited disputes to Premium members. However, disputes are submitted in a specific sequence and cadence that’s designed to optimize results. This pacing is intentional, built into our AI-driven system, and is a core part of how we get effective outcomes. That said, if there was any confusion or if you didn’t receive clear communication, we apologize — that’s on us. Regarding your refund concerns, we want to be clear: refunds are never contingent on removing a review. If it came across that way during your interaction with our team, that’s not acceptable and does not reflect our policies. We are reviewing the call to address it internally. You should not have had to follow up multiple times to get clarity or resolution. We are reviewing your account and will follow up with you directly by email. Thank you again for bringing this to our attention. Your feedback helps us improve. If you are open to a further discussion with a supervisor, please reach out to us. The Dovly Team