DreamSofa.comReviews of dreamsofa.com

Excellent quality, particularly for the price! Sofa arrived absolutely perfect and even faster than quoted! Great customer service, especially Karla who has gone above and beyond to make sure we've had a great experience! Highly recommend!

We ordered the custom made Bordeaux Sectional in Royal Eclipse in Plush - Medium-Firm. It is the most elegant and stylish sofa we've ever seen, as well extremely comfortable! The quality of the sofa is amazing. I would also like to give a big shout out to the Customer Service staff who went above and beyond to ensure that we received our sofa in a time manner. Customer Care managers oversaw our delivery every step of the way to ensure that it was expedited every step of the way. They were always very friendly and helpful over email and phone. The entire DreamSofa staff went above and beyond to ensure that we were pleased with the customer service and quality of the sofa that we received, which is hard to find these days. For that I thank you from the bottom of my heart!!

Karla was the best. My order was all screwed up and badly mismanaged, but Karla stepped in and saved the day. She really did. Any business would be lucky to have an employee like Karla -- honest, decent, hard-working, polite, courteous, well-spoken and articulate. I can't thank her enough.

We ordered the 70” Cannes Sofa Sleeper in Catalina Silver about a week after Thanksgiving 2023 and our order was delivered on 2/2/24. Given the holidays I was not troubled by that slightly longer than promised timeframe. I ordered “the wave/medium” comfort cushions, the full luxe bed with luxe mattress. The couch is great, so high quality and the color/fabric was exactly as the swatch we chose. The cushions are firm (what we wanted) and perfect for a home office that will rarely but sometimes be used for an extra guest bedroom. I dealt with Marissa for the order, Veronica on the delivery and Karla at the end. All three were very responsive and a pleasure to deal with. We had a slight concern over the luxe mattress (an upgrade) not being as comfortable as we had hoped. Karla suggested letting the mattress be open for 24 hours to puff up a bit and I do think it helped. She was also nice enough to ship a mattress topper to alleviate our concerns. If the bed portion of the sofa is a concern, you might go one more level up. I think with the topper and a plush mattress pad it will be fine considering it will only be used a few times a year anyway. I wouldn’t hesitate to order from Dream Sofa again!

I just wanted to let you know how much we LOVE our Dreamsofa. It is incredible and everything we asked for! We could not have asked for a better experience. We thank you for your assistance (Marissa was incredible!) and patience throughout the process. You truly gave us the sofa of our dreams!

I recently acquired two couches in the same price range: one from Dream Sofa, and one from a competitor (both Made in USA, custom). First, about the product. The Dream Sofa not only boasts more features (a true sleeper), it is objectively better built with better materials. I am exacting when it comes to what I buy and from whom. The couch feels like it will well withstand the test of time, kids, pets and my habitual nighttime routine that involves a lot of couch time after being heavily active all day. Second, about the service. The delivery of both sofas occurred in about the same manner, only, The Dream Sofa incurred a small bit of damage to the feet during moving. These things happen. But what I could have never expected is that upon contacting Dream Sofa they IMMEDIATELY took responsibility and action. They did not have to, but they did. I had someone lined up to come repair it within a day thanks to Karla C. Honestly, so many companies are having trouble with customer service right now and this is by far the best experience I have had with ANY customer service person across ANY industry. Now…the competitor sofa company? I could hardly get through to them to find out when it would be coming which leaves me really hoping I never have an issue with the product itself (which, with the lesser build quality and material, I suspect I will and dealing with them will probably be a doozy). The choice is clear if you’re in the market for a sofa of incredible, enduring quality, built to your specifics and supporting USA-made manufacturers. Get a Dream Sofa.

Very happy with the product and I received excellent customer service.

My new sofa is just beautiful! I love the shape and the color. The Marseilles style and the fabric and the petite size are just perfect. I spent some time on it this afternoon, and so did my cat. The WAVE cushions felt firmer than I expected at first, but Veronica assured me they would relax with use and that is already happening. My first guest to try the sofa sleeper will be here later this month. Thank you to Marissa and Veronica and your entire team for all your help and quick responses with the process of selecting, measuring, choosing fabric and sending multiple swatches, ordering, building and delivering the couch. I am pleased with my sofa and my experience and I recommend Dream Sofa to others.