Trade CoffeeReviews of drinktrade.com

I've used Trade for about 2 years now. I've only ever had one issues, the coffee didn't taste right and it was one I'd ordered before, they quickly replaced it. The quiz is helpful to find things you'd like. There's good decaf options. Plus the customer service is fast and friendly.

Purchased a "Pay in Advance" package for six bags of coffee after the holidays. Pricing is right in line with what I'd pay at my local co-op. Coffee was always delivered fresh, and the selections were superb. Love the flexibility of being able to tweak my upcoming deliveries, and really appreciate being able to pre-pay for a number of bags without having to commit to a subscription. I had a question about my last order so went to the website and opened the chat widget. The AI chat bot was helpful (!) and redirected me after one question to a support rep (!!) who provided an answer promptly and in real-time (!!!). Extremely happy with the product and service, and will be purchasing some more coffee in the future from Trade.

I’ve been using for over a year. Great selection and customer service

I has an excellent experience with trade. I decided to try it because of a promotion they were having combined with a promotion from Amex. My first order had some sort of glitch and the system changed the coffee selected to something different. I contacted support and within 5 minutes they credited my account with a bag and switched the next bag to be the one I wanted (previous bag was too late to change). Customer support has been excellent and the beans are fresh. The shipping can be slow (although I am not sure if the beans come from trade or ship direct from the roasters. My only knock would be their standard bags are 10.93 ounces , smaller than 12 ounces which seems to be the industry standard for fancy coffee. Worthwhile to note when estimating how longs the bag will last and in comparing prices.

I have used Trade for years and continue to enjoy them. I have never had a stale bag nor any problem with delivery. I might take exception to the descriptions of a few of their coffees, but my experience has been overwhelmingly positive.

If you want info re cawfeee caughfy, ciwfee no, wait I mean cougheee (I haven’t had my coffee yet, sorry) get Samuel on the phone and ask whatever you need to know. He will likely refuse to help and hang up. I AM LYING ALL YOU BUTTONED UP PEOPLE! HE IS VERY SMART AND VERY NICE… ok, so he picked my cawfee the first time and it was poifect. These people are nice people who answer the phone like real people, as in back in ancient times when things were a helluva lot easier and I only needed one cup of ciffeee to get through the same number of passwords per day. It’s enough of a reason for me to keep drinking their coffee besides the fact it tastes great. I could go on and on for hours for no good reason, but I assure you I am sincere about the following: the company, the coffee and Samuel are the perfect combination. If you are a Trade supervisor reading this please give him a brand new BMW, a house in Santa Monica and a 500k raise immediately. He deserves that for being so helpful and fun while putting up with me chitter-chattering at him way too long on the phone. I did that without having had any caffeine as well, which is scary. S for Smarty will also correct your brewing technique if you are failing Cawfickle 101 as I was before he straightened things out, and said they would send me free coffee for life and, yes, that was a lie too.

I've been on the subscription plan for over a year. I receive prompt shipments of the most wonderful coffees I've ever had. Even during the height of the pandemic, shipments were timely. Never had an issue with billing. Definitely gourmet coffee and well worth every penny.

I've been a Trade subscriber for 6 months now, and I'm in love with Trade! I love the blog resources and the community. It's also a super user-friendly site that's perfect for me to find the coffee with the notes and processing style I want (you can filter for honey processed!) Great network of third wave coffee roasters. Never been late for an order (you can pick roasters that roast on your wish date!) Love, love LOVE Trade.