Austin K.
Quality service
They put a sale on a week after I had bought an item and still reimbursed me the difference.
Reply from DropApr 29, 2024
Thank you for leaving a review!

Average
Based on 611 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Drop is a company that uses data and insights from community to create and curate products that help fuel people’s interests.
Drop (drop.com) has 611 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 364 reviews with 5 stars · Clear filters
Austin K.
They put a sale on a week after I had bought an item and still reimbursed me the difference.
Reply from DropApr 29, 2024
Thank you for leaving a review!
enzyme
This is my 3rd purchase from Drop... their Sennheiser collabs are absolutely top of the line and some of the best open back headphones on the market!! This time I bought a set on Friday, and checked on Monday and noticed the same pair went on-sale. I reached out and their excellent customer service instantly redeemed me the difference in price, no questions asked. 11/10 everytime with Drop
Reply from DropApr 9, 2024
We're delighted to hear your feedback, thank you!
댕댕이와냥냥이
빠른 답장 매우 좋습니다
Reply from DropApr 9, 2024
Thank you!
Jesse R.
price adjustment for a headset was painless!
Reply from DropMar 21, 2024
Thank you for leaving us a review, Jesse!
Lukas J.
Great service, really nice support :)
Reply from DropMar 27, 2024
Thank you for leaving us a review!
AlanBrockett
Fantastic experience with Drop! The 30 day no questions asked return is pretty generous, and I waffled right up to the end. When I decided to return, it was a Saturday, but Jeanie noticed my request for RMA and got me that and a tracking label within hours. Super appreciate the amazing customer service.
Reply from DropMar 27, 2024
We are happy to help!
TN
I emailed them about the price protection policy and they refunded me within the day. Great customer service.
Reply from DropMar 27, 2024
Thank you for leaving a review!
Noam K.
My return was processed quickly. Good experience
Reply from DropMar 11, 2024
Thank you for sharing your experience!