DSLRProsReviews of dslrpros.com

DSLRpros went above and beyond on my recent order.

I purchased a Certified Refurbished DJI Mavic Pro and a Certified DJI Mavic Pro Remote Controller for a total of $124.16. Upon receiving and inspecting the items, I found minor damage: a small crack in the body behind the front right landing arm and scratches on the remote controller's lens. I immediately emailed the company to report the issue, and they promptly provided a return label. I returned both items, expecting an exchange, but instead, they refunded my money. When I asked why they didn't exchange the items, they informed me that those were the last ones in stock. Had I known this, I would have kept the damaged items. I reordered the same products, but this time, I only received the remote controller, not the aircraft. I emailed the company again, and they claimed that for $124.16, I was only entitled to the remote, and the aircraft would cost an additional $499. However, their website clearly listed both the aircraft and remote for $111.75, plus tax and shipping. While the website offers three options, the one I selected explicitly showed a description and photo of both the aircraft and remote. They later told me the aircraft had been sent by mistake. I believe this is a misleading sales tactic and a bait-and-switch scheme. I want to receive the full order as originally advertised. Additionally, seven of my emails mysteriously went missing after contacting them, and I suspect they may have updated their website after I pointed out the discrepancy