Dutch VetReviews of dutch.com

Horrible experience. They promise but don't deliver and seem to have no one responsible for correcting their mistakes.

I signed up for this service and have used it twice. Both of the doctors they connected me with were incredibly unprofessional. The first one had a screaming child in the room and was yelling at her kid. The second one was confused about her schedule and didn't answer my questions and just told me to change my dog's food - which is absolutely not something that can be done due to my pet's sensitivities. If she has bothered to ask me any relevant questions about my senior dog, perhaps we could have gotten a solution but she just kept telling me she didn't like the food I'm giving her, even though my regular vet and I have a really strict food plan.

We signed up, had an appointment set and then it was canceled by the vet. They advised us in the message that we needed to cancel and set up a new appointment. There was no option to do so. We reached out to the company and they did nothing for us. We cancelled our plan and I will be disputing the charge with our credit card company. If the vet needed to cancel then they should have done what needed to be done to cancel it, the way they wanted us to do it was to show we canceled it when in fact it wasn't our doing. This makes me feel that the vet was trying to pull one over on us in some way. Will never use this company again and I will make sure to pass along to everyone I know that they are not a good, solid company.

Bull is a 95lb pitbull mix in a 2 story walk up across the st from the highway. IM his mon, an occupationl therpist who assess and rehabs upper extemity injury in people. The vet and I agrred on dx- lyme disease, treatment is 10mg/kg PO 2x a day for min 30 days plus a basic pain killer, rimadyl which is doggie tylenol. After our zoom consult and dx agreement the vet botched the Rx, with half the doxycycline advised for treatment and One chewable rymady -literally one pill...to be given every 12 hours... how id do that with only 1 - ask that idiot.

The vet by the name of An Khanh was short with us & not very helpful. I do not recommend them & will inform my club about Dutch.

these people took my money and I booked them for an online zoom call with a vet named dr. Kristy Greene at 10am. I'm waiting and waiting and she messages me back to say they are having issues she is contacting customer support. I'm there waiting for an hour writing to her and she never responds only after an hour to lt me know that she had other appointments with other people, what a complete a.hole. I contacted customer service in the meantime and it says they will be online at 12:30pm like what kind of company is this? I signed up the night before and they never sent me an activation link I was waiting to book a vet. their entire system is messed up and a waste of m time and money. please just go to a vet this is a rip off.

I loved this service for the first year I had it. So convenient and quick. Now I am so so sorry I remained a customer. Shipping/order issues, poor communication, unsatisfactory customer service, and worst of all, their lackluster performance as a company has endangered my pet. Completely unacceptable from a Vet service. Update: I made an appointment for a call from Dutch at their request. The never called. I was left without communication for 21 hours until they decided I was worth the phone call. After being (in my opinion) lied to, it was said the call was missed because of meetings (surely no one had 45 seconds to hang out and email), at the opening of the phone call. I continued to express my displeasure with the treatment I experienced. I was audibly irritated, as I feel I had a right to be after 2+ weeks, 22 emails, and 1 missed meeting. After more unsatisfactory back and forth and more corporate apology handbook garbage, I had enough. I used two expletives and hung up. Then left and email. I think it's funny when someone disregards you for weeks and thinks that's ok but the final straw is a cuss word. Grow up. Be better. This is the most nonsense I have ever dealt with, the leadership at Dutch is poor at best.

My new puppy had tapeworms. The vet couldn’t get him in for a week so I signed up for Dutch where I could get a virtual appointment within the next hour. Awesome! The vet was friendly and said I’ll order him some medicine. I went to the pharmacy to check out paid extra for the shipping and they said I should receive the medication within 1-3 days. Heck yeh! Well that was August 24th. It’s now September 2nd, no medication. I messaged customer service they said they were trying to contact my vet to get the prescription. So what’s the point of paying to see a vet on their platform? Now my vet can’t see us until the 17th. So I should have just made an appointment with our vet here. It would have been faster. I even asked the vet and he wrote “nothing I can do it looks filled on my end.” So yeh now I’m out $70 no prescriptions and still have a puppy with worms. Thanks Dutch!