Poor
Based on 108 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dutch Bros. Coffee is a privately held drive-through coffee chain headquartered in Grants Pass, Oregon, United States, with company-owned and franchise locations throughout the western United States.
Dutch Bros Coffee (dutchbros.com) has 108 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
Showing 49 reviews with 1 star · Clear filters
evan
The drink my girlfriend got after an hour looked all slimy and powdery. I have never had this experience before and I don’t want anyone else to go through this. I hope whatever the problem is it gets fixed maybe, the ingredients were expired. Whatever it is please fix this issue as it could have gotten my girlfriend sick. I am deeply disappointed with this dutch bros experience.
kaden S.
Good coffee but the prices are unreal. No one wants to pay 10+ for a drink
ANHRFDE
So I have gone to Dutch Brothers for years, but I haven't looked at their prices in years, either. So yesterday I went and got a sugar free Rebel which is an energy drink, and my wife got a coffee drink. She loves Starbucks so I know those prices well. So happened yesterday, is my drink was only 3/4 full with lots of ice, so I wanted to check how much was I paying for these. I open the app. and see the charge is $18, no breakdown at all, just the total. Nowhere on the app. or web page are ANY PRICES OF ANYTHING. So I write to them and they send me an itemized receipt. That is the only way for an itemized receipt. My drink was $8 and my wife's was $8 for a medium coffee drink. And we are in AZ, not NYC or LA or a place like that. I by energy drinks in a can, they are around $2. What am I getting for the extra $6, ice? I asked them to take my money from the app. and return it to my credit card, and they did. So if they are going to charge outrageous amounts, be transparent. They are NOT. Would it kill them to put prices in the app. or the web page? Now I know why they don't. I'm never going back.
Brendan M.
Me and my friends visited the location in Athens, TX for a get together and just to hang out, but their coffee was a little too sweet and their customer service needed some serious improvement, in that when we asked them to turn the music down or change it (the music was atrocious especially for some of the kids with us), they turned it off but followed it up with some cartoon sing alongs they turned on specifically to mess with us, since they had originally turned the music off.
p T.
Oddest Co ever... Never herd of them ever... Just opened one in my city.. Can't imagine it making it.. just goes to show you the idiot city will take anybody's money for permits & licensing.. Morons , how in the heck will this co make it only selling drinks.. I give them 8 months and there closed.
Regina F.
I have had Dutch Bros coffee in Phoenix AZ and it was AWESOME While visiting my friend in Maryville TN I took her to Dutch Bros raving how good they were It was AWEFUL The coffee tasted “GRAINY” like it was made with powdered milk
Chorkums
FALSE ADVERTISING!!!! WHAT A RIP OFF!! My daughter lives in Oklahoma. She told me about the dog bandana give away. Her daughter's (my grand daughter's) birthday is the 30th so I told her I'd buy a gift card for them so they could go get an early birthday coffee! She drove from Wellston, OK to Shawnee, OK to the Dutch Bros there. She got there at 2:15 and realized it didn't start until 3.... "first come first served." So after driving over a half hour then waiting another 45 minutes for it to start... they tell Her YOU MUST HAVE YOUR DOG WITH YOU????? NOWHERE did it say you must have your dog with you!!! It is over 100 degrees in Oklahoma and you expect people to drag their dogs out in that heat??? There was a loooong line of cars waiting to be told about the bait and switch. People were ANGRY. It's not about the bandana! It's about LIES and false advertising! You trick people to come in then say SORRY??? Others were canceling their orders! It is illegal to trick people to come in under false pretenses! YOU STOLE MY $30! If I had known you were going to be shady about this I would have saved my money!!!
Sally M.
I am upset about the lenght of time it took to have my order taaken and then to receive my product.Wen i first got in line no one was taking orders. When they did take orders it took them a very long time just chatting with each car. OK if you have nowhere else to go. My total time in line was 25 minutes. When i got to pickup window my order was not ready,very loud music and chatting among the employees. My product was good. I will come back once more but expect more urgency from employees.
