E-file.comReviews of e-file.com

Reply from E-file.comMar 13, 2022

I am very sorry for the confusion with this. We offer free federal filing for those who qualify for our basic software. There is a fee for our state filing software and also a fee for our deluxe or premium software which is often used with more complicated returns. It sounds like a form needed for your return is not included in our basic software, so the system is upgrading you. When an account is upgraded, the version is noted at the top of the screen. You are correct, the fee for our state tax preparation software is $29.99, this is one of the lowest rates among all tax software providers with many charging nearly double this. We do our best to provide affordable pricing on all our software. Nonetheless, I apologize if you thought you were eligible for the free version and were not.

Reply from E-file.comMar 3, 2022

I apologize for the confusion here. We do not have any relationship with turbo tax, nor do we charge users a fee to have their refund sent to their bank. Please contact us if you have further questions about your account.

Reply from E-file.comJun 4, 2021

I am very sorry for the confusion with this. We offer free federal filing for those who qualify for our basic software. There is a fee for our state filing software and also a fee for our deluxe or premium software which is often used with more complicated returns. It looks like your return required forms not included with our basic software, this is why you were upgraded from the free basic software to our deluxe version. The cost for this software is $25.99. Now, you chose to pay for this purchase out of the proceeds of your refund. When a taxpayer selects to pay with their refund, the refund goes to a third party financial institution (like an escrow service), when the financial institution receives the taxpayer's refund, they pay us for the software and deposit the balance to the taxpayer. The financial institution does charge a fee for this service, I believe this is what you are referring to. There is no additional cost for paying with a credit/debit card.

Reply from E-file.comApr 14, 2021

I'm very sorry for any confusion with this. It sounds like you felt that you would qualify for our basic federal software which is provided free of charge. However, since you have self-employment income, your return likely required additional forms that are not included in our basic software. There is a fee for our state filing software and also a fee for our deluxe or premium software which is often used with more complicated returns. If you would like to know what you entered that caused your filing not to qualify for our free basic software, you can contact our customer support by logging into your account and clicking the "Help & Support" link in the top right navigation. From here, you will find contact information and answers to common questions.

Reply from E-file.comApr 5, 2021

I’m very sorry for the trouble that you had with this. It does not appear that you attempted to contact our support team, so I’m uncertain what browser you may have been using. We have performed extensive testing with all the major browsers, but it is possible that an out-of-date version of a less common browser may cause some issue. Most likely, this was caused by one of your local settings and/or a browser add-on. If you had notified our support team, we would have been happy to try and assist with this. As to the other concern that you listed, you noted that you had already filed your taxes. If that is the case, I’m not sure what you were attempting to do on E-file.com. Please note, we offer software to prepare and transmit tax returns. If you had already filed your return, our software should not have been necessary.

Reply from E-file.comMar 23, 2021

We reviewed your account and it appears that you had initially entered information which required forms/schedules that unfortunately are not included with our Basic (free) version. As such, the software upgraded to the Deluxe version so that you could proceed with preparing your return. When you contacted support, the specialist offered to assist with moving you back to the free version, however, you preferred to proceed with deleting your account. I'm sorry we could not be of assistance with your tax filing this year.

Reply from E-file.comMar 17, 2021

I was unable to search for your account since you did not leave a name or any other information. With that said, if you entered student loan interest in order to claim the adjustment to income and lower your tax liability, this would have required an upgrade to the Deluxe software. When this upgrade occurred, it should have been noted at the top of the screen. Now, it is not a requirement to report deductions or adjustments that would reduce your tax liability. So, if you preferred to use our free Basic software, you certainly could have done so by not claiming this adjustment. I suspect this income adjustment saved your more than the $25.99 that our Deluxe software costs, however, I can’t be sure since you did not leave any other information about yourself. Regardless, I apologize for any confusion/frustration over what is included with our free version. If you still need to view the return that you prepared, you can print a PDF of the return from the My Account page when you log in to your account. If you need any further assistance please do not hesitate to contact us.