Eastern Accents Reviews | Read Customer Reviews of easternaccents.com

Eastern Accents Reviews | Read Customer Reviews of easternaccents.com

Eastern Accents reviews

Showing 14 reviews with 1 star · Clear filters

customer
Mar 6, 2021
I placed an order in November
I placed an order in November. It’s now March. Where is it ?????
Reply from Eastern AccentsMar 9, 2021
I am so sorry to hear this. Due to delays related to COVID-19, we are currently experiencing lead times of 6-10 weeks. However a delay as long as you describe indicates that something has gone wrong. Please contact the seller you purchased the product from as soon as possible to remedy the issue. If you purchased directly from Eastern Accents, you can reach us at [email protected] or 800.397.4556 and our customer service team will get to the bottom of it right away. Best regards, Leyla.
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Collectibles, Inc Carol P.
Sep 13, 2020
I have yet to receive my bed set,and JANEY has been HORRIBLE to help me.
I have yet to receive my bed set. I was suppose to have 5 boxes delivered and I only received 4. I've called twice and talked to Janey both times. SHE absolutely never gives me an update. and sounded very put out when I got upset last week when I had not heard anything. The bedset is $1,595.00 and I am furious that I am being put off. At first Janey said it was still downstairs, then when I didn't hear anything I called back a few days later and now she says UPS say MUST have lost it. I paid for this bedset. I have $8,000 worth of other products that I bought from Eastern Accents but can't even begin to hang curtains, etc unless I know I'm getting my bedset. Janey offers no resolution, would not commit to sending me another one. I'm furious. I've been a client of yours for years, I am almost ready to go on social media and other sites and give my opinion and rate Eastern Accents if I don't hear a resolution this upcoming week.
Reply from Eastern AccentsSep 14, 2020
Hi Carol, We are very sorry to hear about your negative experience with Eastern Accents. We pride ourselves on excellent customer service so it concerns us to hear that we have neglected to follow up appropriately. It looks like we shipped your full order but UPS lost one box. Jennifer, our National Sales Manager, has just left you a voicemail and sent an email. If you call or email Jennifer back to confirm which items are missing, we will ship an expedited replacement box as soon as possible. Thank you for your patience. Eastern Accents
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mary
May 14, 2020
I have called several times and left a…
I have called several times and left a couple of messages but NO ONE answers the phone or returns calls. I am interested in purchasing some fabric.
Reply from Eastern AccentsMay 19, 2020
Hi Mary, I'm so sorry about the inconvenience! Due to COVID and a Shelter in Place Order, we are not fully staffed at the moment, and this may be the reason for your trouble reaching us. Also be sure you are calling customer service during our slightly limited temporary COVID hours (8-3 Central Time).
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Bekah
May 7, 2020
The trim on my pillows was pulling the…
The trim on my pillows was pulling the day they arrived.
Reply from Eastern AccentsMay 7, 2020
Hi Bekah, I'm so sorry to hear that! Please reach out to customer service and they should be able to exchange the product for you. Best, The Eastern Accents Team
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LM
May 7, 2020
Never received my order
Never received my order
Reply from Eastern AccentsMay 7, 2020
Hi, I'm sorry for the wait! We're experiencing delays due to the COVID Shelter-In-Place order in Illinois, but please reach out to customer service so they can resolve this for you. Best, The Eastern Accents Team
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Sarah
May 7, 2020
Never received my order.
Never received my order.
Reply from Eastern AccentsMay 7, 2020
I'm sorry you haven't received your order! Please reach out to customer service and they will resolve your issue as soon as possible. We are currently experiencing delays due to the Illinois Shelter in Place order, which may be the cause of your delay. Best, The Eastern Accents Team
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