Average
Based on 684 reviews
Easyship3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.
Easyship (easyship.com) has 684 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 381 reviews with 5 stars · Clear filters
Graham B.
That helped me get my package delivered their customer service is excellent I highly recommend them
Reply from EasyshipOct 17, 2024
Hi Graham, We're thrilled to hear you're satisfied with your experience with using Easyship. Thanks for choosing Easyship.
Valeria K.
Easyship has been providing us with shipping solutions for over five years now. The platform is user-friendly and integrates seamlessly with various e-commerce sites. Shipping rates are customized for each parcel, which is especially valuable for handling non-standard cargo. The intuitive dashboard offers a comprehensive overview of all shipments, tracking information, and delivery statuses. Over the years, Easyship has simplified many procedures to be more customer-friendly, like making the insurance claims process very intuitive (though thankfully, these cases are rare). The customer support team is responsive and helpful, with special thanks to our customer success manager, Chris, who is our main point of contact for any customizations or improvements we need. If you want to make your shipping logistics easy and efficient, Easyship is definitely the right platform to choose.
A A.
Prompt follow-up as new info arrived and concern for my situation facing a possibly lost package.
chuck L.
Joshi was the person that helped me. This entire situation was very frustrating and took close to 3 months. Joshi was very good at advice and follow up. I would highly recommend him for advancement in your organization. I spoke with several people during the process but he was without question the exception in performance and follow thru.
Dv
Great customer service!!!
Lee
Experience with customer support is mostly great, as they reply promptly and help to resolve the issues as soon as possible. The only issue I had was with one of the customer support, as she could not get me the proof of delivery for one of the orders for close to 2 weeks, but when i approached another customer support, he got it to me within 30 minutes! It has been close to 3 weeks, and yet the first customer support still hasn't gotten back to me about the proof of delivery despite asking for it multiple times. Overall, experience is great. Just hope they check that their customer support staff is doing their job properly.
David E.
I needed a means to track, process, and collect shipping payment post my Kickstarter campaign. EasyShip set me up with a direct contact (Chris), who walked me through the use of the EasyShip platform, set my profile up to my needs, and was always available if I had an issue or questions. The platform has a massive amount of features and flexibility, and Chris was always open to constructive feedback. A major feature for me was being able to import all the contacts and addresses directly from the files Kickstarter generates without having to do any additional processing of the info. I was able to ship almost 900 orders, some international, with ease. Great experience all around.
G L.
We've been using Easyhip for almost 4 years now. Everything has been great. Customer service is really helpful and will assist whenever they can or advise you on what to do on your end if they are unable to proceed with a concern. Keep it up, Easyship Team!
