Shameless SnacksReviews of eatshameless.com

Reply from Shameless SnacksJul 24, 2026

We are very sorry to hear about the trouble with your delivery. We understand your frustration when tracking shows an expected delivery but the order hasn't arrived, especially with someone available. Please if you want additional assistance, contact Customer Service either via our website www.eatshameless.com and scroll to the bottom of the home page for our Live Chat button. We attempted to email you today but it bounced back as undeliverable.

Reply from Shameless SnacksJul 21, 2026

We are truly sorry to hear about the extremely unpleasant experience you had with our product. We understand how distressing and uncomfortable such a situation can be, and we sincerely regret that our gummies caused you such severe discomfort. We appreciate you bringing this to our attention and sharing your detailed feedback regarding the effects of the erythritol. We are actively reviewing all customer feedback to improve our products and ensure a better experience for everyone. We have issued you a full refund today 07/21/26 and customer service has sent you a direct email with confirmation of the refund.

Reply from Shameless SnacksJul 14, 2026

We appreciate you sharing your experience and feedback with us. We are truly sorry to learn about the frustration and inconvenience you encountered with the subscription process and subsequent charges. This is certainly not the experience we want for our customers. We understand your disappointment and are committed to improving our systems to ensure a more transparent and customer-friendly experience. If you would please, go to our website www.eatshameless.com and click on the live chat button at the bottom of the page. Please ask for Watson, our CS leader, and she will take great care of you since we cannot identify you from the name used on this review. We stand ready to ensure everything is resolved to your satisfaction!

Reply from Shameless SnacksJun 26, 2026

Thank you for taking the time to share your experience — we're truly sorry for the frustration this has caused, and we understand why you feel the way you do. We want to be fully transparent about what happened on our end. When we received your message, we made multiple attempts to reach you by email but received a delivery failure each time with the error: "recipient's mailbox rejected your email." We also tried to reach you by phone without success. We want you to know that your concerns were not ignored — we genuinely could not get through. We hear you on the checkout experience. Our checkout pages are being redesigned to make every step of the customer journey transparent and straightforward. To clarify the timeline on your case: we cancelled your subscription the same day you requested it, on 05/05/26. We attempted to process your full refund the very next day, 05/06/26 — however, a credit card dispute had been opened, which caused your bank to lock the account and prevent any credits or debits from being applied. Because we were unable to issue the refund through that channel, our standard $9.95 return processing fee applied, and when the dispute was resolved in our favor, your bank added their $25 dispute fee — which we have control over once a chargeback is initiated. We also want to acknowledge the return postage — per our policy, customers are responsible for return shipping costs. We're sorry this experience left you feeling unheard. That was never our intent, and the steps we're taking to improve our checkout and communication process are a direct result of feedback like yours. We will have our Director of Customer Service contact you right away to see if there is anything further we can do to restore your trust.

Reply from Shameless SnacksMay 28, 2026

Thank you so much for your kind words about our product — we are thrilled you love the taste! 🙏 However, we are truly sorry to hear about the frustrating experience you've had with your subscription and billing. This is absolutely not the experience we want for you, and we completely understand why you feel the way you do. You deserve so much better, and we sincerely apologize. We'd love the opportunity to make this right for you personally. Since we are unable to identify your account from this review, could you please visit us at www.eatshameless.com and click on the Live Chat button? Once you're connected, please ask for Watson directly — she will personally make sure your billing concerns are resolved quickly and to your satisfaction. We truly hope to hear from you soon and have the chance to earn back your trust. You deserve a seamless experience from start to finish, and we are committed to delivering that for you. 💛

Reply from Shameless SnacksMay 18, 2026

Thank you for sharing your experience, and we are truly sorry to hear that your order did not arrive as expected. We completely understand how upsetting it must have been to receive only part of what you paid for, and we sincerely apologize for any frustration this caused. This is absolutely not the experience we want for our customers, and we take concerns like yours very seriously. We'd love the opportunity to make this right for you. Please visit our website and click on the Live Chat button — our customer service team is ready to step in and help resolve this for you right away. We appreciate you bringing this to our attention and hope to have the chance to turn your experience around.

Reply from Shameless SnacksMay 12, 2026

Thank you for your feedback. We're sorry we did not provide you with the experience both during checkout and afterwards that you deserve. We do try to cancel orders whenever possible unless the order is already in transit. We would love to locate your account and correct any problems. Would you please go to our website and click on the live chat button and ask for Watson who will take great care of you and your mother.

Reply from Shameless SnacksApr 23, 2026

Thank you for your feedback. We're sorry to hear your experience left you feeling this way. We take concerns about our subscription process very seriously. Our checkout is designed to clearly present all order options, and we never intend for any customer to be enrolled in a subscription without their knowledge. We'd genuinely like to look into your specific experience and make it right. Please reach out to us directly at [email/phone] and we will prioritize your case. We stand behind our customers and want to resolve this for you.