ebooktripReviews of ebooktrip.com

Reply from ebooktripJan 22, 2024

Dear Mr Zdanowicz, We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. We appreciate your understanding in this matter and hope to serve you again in the future.

Reply from ebooktripJan 19, 2024

Dear Suehyla El-Attar, We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. Meanwhile "We are sorry to hear about the loss of your family member”. With regards to your query in particular, you were looking on the refund for the return portion of your tickets. Unfortunately you have made changes to the return portion of your Ticket with the Airline directly instead of checking with the Travel agency with whom you have originally purchased the Tickets from. The Thumb Rule of any Airline on any Travel Agency Ticket says that “If the Airline does any final modification to any Travel Agency Tickets then the Agency Losses the access of the Tickets and the Agency won’t be able to help the customer in future. Whereas, only Airline would have the access to the Tickets instead of the Travel Agency “ So in your case, the refund cannot be processed by the Agency since you have made the changes to the return Ticket with the Airline Directly instead of getting it done through us due to which the Agency have lost the access to your Tickets. I would request you to reach the Airline directly regarding your query. Once again we apologize for the trouble you faced. We appreciate your understanding in this matter and hope to serve you better in the future.

Reply from ebooktripJan 17, 2024

Dear Mr. Pheng, We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, there was a schedule change from the airline’s end which affected your original itinerary and thus corrective measures had to be taken to ensure continuity of your travel plan and that is the reason one of our colleagues reached out to you and worked with you on the best possible solution with the changes imposed on the itinerary from the airline’s end. Schedule changes are never controlled by the travel agents and are affected by multiple factors including but not limited to weather conditions and the airline’s ability to make that connection on that day. We appreciate your understanding in this matter and hope to serve you again in the future.

Reply from ebooktripJan 17, 2024

Dear Ms Takahashi, We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. We appreciate your understanding in this matter and hope to serve you again in the future.

Reply from ebooktripJan 17, 2024

Dear Ms Favela, We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. We appreciate your understanding in this matter and hope to serve you again in the future.

Reply from ebooktripJan 17, 2024

Dear Donna, We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. Request you to kindly share the booking ID and contact details so that one of our team members can reach out and try to resolve your concern. Unfortunately, we could not locate any booking ID with your name and the available information in the review. In addition to the above, we would also like to point out that we are not Trivago and it seems that the review you posted is because of an experience which happened with Trivago and not with us (Ebooktrip.com)

Reply from ebooktripJan 17, 2024

Dear Ms Mahini, We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. We appreciate your understanding in this matter and hope to serve you again in the future.

Reply from ebooktripDec 4, 2023

Dear Ms Wiwitted, we are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the special fare you booked does not allow any cancellations and / or refunds, whether in part or in full, under any circumstances. It is possible to change your reservation by paying a change penalty and the applicable fare difference but the airline does not allow for a refund and the same was duly notified to you in one of your interactions with our staff over the phone.