Echelon FitnessReviews of echelonfit.com

Love the bike but the app keeps on cutting out in the middle of a class and you cannot return and finish it. Really frustrating when you’re working hard, could you please put in a function where it saves your place and you can resume. Or where you can skip forward to where it cut out and finish it.

I have been trying to get me treadmill to update. I have sent 38 email put today no fix has been provide. I have still pic and video but. No luck

Still within warranty, my Flexbike Ultra developed a hammering noise, which grew louder and more consistent with use. I messaged them asking for help troubleshooting and ways to fix it, and they asked for a video and explanation. So I sent them a video clip demonstrating the issue. The next day they sent me an email saying that this case was closed! I emailed again, requesting help to fix this; they then stated that I would be hearing from "technical support" in 24-72 hours. I heard nothing. I called again, requesting a supervisor/manager and spoke to somebody in Bulgaria who said they would escalate this case. This went on for 8 weeks. They obviously have no intention of helping the customer, but instead they either ignore your calls/emails or repeat what they already said over & over, hoping that the customer just gets fed up and disappears. The email I received today states that they do not currently have the part I would need (which part would that be...nobody has told me?) but they're offering me 15% discount if I buy a new bike, even with mine still under their "warranty". Plus, I would be roped into an annual FitnessPass subscription, which renews every month. It's obvious that this lying cheating company called Echelon/Fitnation does not honor their so-called warranty. Buyer beware.

Had a limited membership with a limit of 19 live cycle classes a month through 2022. Charged $149 for renewal on Jan 18. App didn't work and after 3 customer service calls the app works but no live classes. After numerous calls they contest that I had any live classes in 2022. Offered 19.99 a month for 6 months now. Instead of having to combat them in 6 months I'll use the just ride option and my daughters peloton app on my pad. I like the bike and the classes but it appears echelons customer service and responses are an achilles heel.

The equipment is great; the customer service is terrible. I didn’t believe the other bad press until I experienced it myself. You’ll enjoy it until you need help; then you’ll endure perpetual department transfers without resolution.

We bought the Echelon EX-4S+ bike at Costco last year around Christmas and the experience with that has been fine. My wife wanted to get a treadmill as well. She ordered a Stride 5S which took forever to ship. We finally got it this week. The delivery crew was great even with having to carry this very heavy treadmill up stairs. They got it assembled and that's when the problems started. We logged in to the integrated tablet that comes with the treadmill and there are ZERO running or walking classes. It seems like the app on the tablet "thinks" it is connected to a bike. I tried the obvious troubleshooting steps like logging out and back in, shutting it down and turning it back on, etc. and even tried the recommendations on their online helpdesk site. No luck. I have since called them and used the live chat multiple times. You cannot ever actually talk to anyone on the phone. Via the chat, I am always told some combination of the following: they will email me with instructions (they never email me), there is no supervisor/manager/technical support person available, they will contact me within two to three days. This is incredibly frustrating. We have an incredibly expensive treadmill with no way to use the product we're paying for.