Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About eCosmetics.com
Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Thank you for sharing your feedback. We sincerely apologize for any confusion or inconvenience regarding your subscription and recent order. After reviewing your account, we confirmed that your most recent renewal order was processed and shipped on September 4. The estimated delivery date is September 15, which is within our estimated delivery timeframe of 2–8 business days.
We understand there may have been some confusion regarding your subscription, and a member of our Customer Care team has reached out to you directly to provide assistance, clarify any questions, and address your concerns.
If you need any additional assistance, our Customer Care team is available by email, chat, or phone Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST. We’re always happy to help!
GP
Greg P.
Email scamming from this site.
I made an order. Got charged.
Then an email came, but not one confirming my order, it was one saying I needed to complete my order in my cart. I go in..sure enough...an item in my cart....well...apparently the order went through the first time, and I now have been charged twice. Then a 3rd email saying I still need to complete my order in my cart....again...shows the item in my cart, after charging me..scamming BS. And the site will not let you cancel your order at all...not even immediately. Now we will see if I even get the order from this scam site and if it is actual product and not a knock off.
Reply from eCosmetics.comSep 7, 2026
We’re sorry to hear about your experience and understand how concerning it can be to see unexpected charges or receive confusing order notifications. We take concerns regarding orders and billing seriously and would appreciate the opportunity to address your concerns. A member of our Customer Care team has reached out to you via email to further assist with your order and address your concerns. We apologize again for the frustration and appreciate you bringing this to our attention. Our Customer Care representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and Saturday and Sunday, from 9 a.m. to 7 p.m. EST.
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DARREN F.
Great site but very slow shipping
Great site but very slow shipping. I have items i ordered 7 days ago and still has not shipped.
Reply from eCosmetics.comSep 6, 2026
We are sorry for any confusion regarding your recent orders and understand your concern about the shipping time. We appreciate the opportunity to review the orders and provide some clarification.
A member of our Customer Care team has already reached out to you directly via email with additional information. One of the orders includes a pre-order item, which has a stated processing and shipping timeframe of 2–3 weeks, while the other order has already shipped and is currently in transit.
Should you need further assistance, our Customer Care team is always available via email or phone at 1 (800) 349-8192, Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST. We’ll be happy to assist further.
JM
John Mitsinikos J.
I never went to your site
I never went to your site
Reply from eCosmetics.comSep 6, 2026
We are sorry for any confusion regarding your order and understand your concern. We appreciate the opportunity to look into this matter and provide clarity regarding the order.
A member of our Customer Care team has already reached out to you directly via email with additional information regarding the order and to assist with any questions or concerns you may have.
Should you need further assistance, our Customer Care team is always available via email, or phone at 1 (800) 349-8192, Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST. We’ll be happy to assist further.
KI
Kimonoman
Never Shipped: SkinCeuticals C E Ferulic
I ordered SkinCeuticals C E Ferulic - 1oz and the item has never delivered just saying "preparing" without any explanation on the website after I waited about 3 weeks. Then the customer service told me it would take another a couple of week. They did not treat the customers with a sincere attitude so I canceled my order.
Reply from eCosmetics.comSep 3, 2026
We are deeply concerned to hear about your experience and sincerely apologize for the delays you encountered. Due to an unexpected surge in orders, we have experienced shipping delays with certain brands, and we understand how frustrating this can be. Please know that our team is working diligently to have all orders processed and shipped as quickly as possible.
Additionally, we would love the opportunity to turn this experience around for you. We appreciate your feedback and would like to investigate this matter further. If you wouldn't mind providing your order number, we'd be happy to review your situation and discuss how we can help.
Please know that a representative is always here to assist you. You can reach us at 1-800-349-8192 or by email at [email protected]. Our customer service team is available Monday through Friday from 8:00 AM to 9:00 PM and Saturday and Sunday from 9:00 AM to 7:00 PM.
II
Iilia
Very disappointing experience
Very disappointing experience. Two of my orders were combined into a single shipment, but item I paid for were missing when the package arrived.
Customer service says their internal records show that all items “should have been included” and that they are reviewing warehouse footage. However, they have declined to compare the actual physical weight of the package handed over to DHL with the expected weight of all the products that were supposedly inside.
This is particularly concerning because DHL’s physical shipment weight could provide objective information about whether the package actually contained all of the items when it entered their possession.
As a customer, this leaves me in a very concerning position: you can pay for an item, not receive it, and then simply be told that the company’s records say it should have been in the box, while an objective weight comparison is not being provided.
I have never had this kind of experience with any other company in the U.S. After paying for an item and then having to fight simply to receive either the product or a refund, I do not feel ordering from this company is worth the risk.
At this time, I have not received any refund, replacement, or other resolution from the company. I will update this review if and when the issue is resolved.
Update - Order #6329232: The company responded to my Trustpilot review asking me to contact them, but I had already contacted customer service on August 31 by both email and chat. I was told that a ticket had been created for the shipping department to investigate the missing item.
Since then, I have received no meaningful update. No refund was provided, and the missing item was not sent. Today, the chat was not working, so I sent another email, but once again I have received no response.
At this point, the problem is not only the missing item, but also the lack of resolution and follow-up from customer service.
Reply from eCosmetics.comSep 3, 2026
We are very sorry to hear about your experience and take your concerns seriously. We sincerely apologize for the delay in our response. Due to a recent increase in orders and emails, our team is experiencing longer response times than usual. We understand how frustrating this must be and are actively working to resolve this matter for you. Please rest assured, a member of our team has reached out to you directly to assist with resolving this matter. If you are experiencing issues reaching us by chat or email, our Customer Care Representatives are available to quickly assist you via phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
VA
Victoria A.
Very disappointing experience
Very disappointing experience. Two of my orders were combined into a single shipment, but the item I paid for was missing when the package arrived.
Customer service says their internal records show that all items “should have been included” and that they are reviewing warehouse footage. However, they have declined to compare the actual physical weight of the package handed over to DHL with the expected weight of all the products that were supposedly inside.
This is particularly concerning because DHL’s physical shipment weight could provide objective information about whether the package actually contained all of the items when it entered their possession.
As a customer, this leaves me in a very concerning position: you can pay for an item, not receive it, and then simply be told that the company’s records say it should have been in the box, while an objective weight comparison is not being provided.
I am still waiting for either the missing items or a refund. I will update this review if and when the company resolves the issue.
Reply from eCosmetics.comSep 3, 2026
We sincerely apologize for any frustration or inconvenience. We take claims like this very seriously, and we look would love to investigate this to the fullest extent and provide a satisfactory resolution. We kindly ask that you please contact us and provide your order number. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
SE
Sean
I got the wrong product?
I got the wrong product?? Where’s is my maison Margiela on a date
Reply from eCosmetics.comSep 3, 2026
Thank you for taking the time to share your review. We sincerely apologize for the frustration and disappointment you experienced with your order. We completely understand how concerning it can be when the item you received does not appear to be what you expected. Please know that we are taking your concern seriously and are committed to looking into this thoroughly. We have already launched a full investigation to carefully review the details of your order and determine where the issue may have occurred. Our team is actively working to get to the bottom of this and ensure the matter is addressed appropriately. A member of our Customer Care team has also reached out to you directly and will be happy to assist you throughout the resolution process. We want to assure you that your concern is being looked into, and we’ll do our best to help resolve this as quickly as possible. If you need anything else in the meantime, please feel free to email us or chat with us. We’re available Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday through Sunday from 9:00 AM to 7:00 PM EST.
