Excellent
Based on 7,978 reviews
eCosmetics.com4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 422 reviews with 4 stars · Clear filters
Brady O.
Quick and easy. Everyone can do it and find good results
Reply from eCosmetics.comJun 15, 2024
Thank you for the feedback. Please let us know if there is anything else we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Brea
4.5 stars. Really solid ordering experience with room for improvement. The website functions well and they have a fantastic return policy (though I haven’t utilized it). Great selection, but I did notice “out of stock” on several higher-end products I was searching for. First delivery took ~10 days to arrive. The others have been better on time. So far, I would definitely recommend and will continue to purchase.
Reply from eCosmetics.comJun 14, 2024
Thank you for your feedback. We're glad to hear that you find our website easy to use and appreciate our return policy. We strive to offer a wide selection of products, and we apologize for the "out of stock" notifications on some higher-end items. We appreciate your patience with the delivery times and are happy to hear that subsequent deliveries have been timely. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Elizabeth D.
Good! Payment by paypal was a tad confusing. Good price! Thank you! And looks like quick shipping! Yay!
Reply from eCosmetics.comJun 12, 2024
Thank you for the feedback. Please let us know if there is anything else we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Katherine C.
Waiting to see how long it takes to receive product
Reply from eCosmetics.comJun 9, 2024
Thank you for the 4 stars! Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 1 business day since your order was placed, and according to your tracking information, your order is expected to be delivered on June 14th. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.
Fabiana A.
I love all the products…just don’t like that it always take too long for the products to arrive! 😩
Reply from eCosmetics.comJun 9, 2024
Thank you for the feedback. As we strive to provide excellent customer service, please be advised that our normal shipping time is an estimated 2-8 business. Please let us know if there is anything else we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Karen Escobedo K.
Great sales although often out of stock on perfumes. But better than other sites and no exclusions
Reply from eCosmetics.comJun 6, 2024
Thank you for your feedback and the 4 stars! We make every effort to ensure the merchandise on our site is in stock. However, if an item is currently out of stock on our website, we would be happy to put you on an inventory notification list. You can also add your email address under the product shown to be alerted when it is restocked. If you ever have any questions or concerns, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Sarag
I have only been updated on one of about ten items I signed up to be notified once back in stock. It’d be great if you offered more filters, such as ingredient callouts/primary benefits/hair type/hair texture, etc
Reply from eCosmetics.comJun 4, 2024
Hello Sarah, Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. Is there anything we could have improved that would have made this a 5-star experience? Please let us know. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Taimur K.
Very good perfumed after washing clothes the perfume smill still have. Fast dilvery and best products.
Reply from eCosmetics.comMay 31, 2024
Thank you for the 4 stars! Please let us know if there is anything else we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
