Great
Based on 701 reviews
Editorialist4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 546 reviews with 5 stars · Clear filters
Beltran D.
Nice thanks my son really love it
Reply from EditorialistSep 22, 2025
Hi Beltran! We’re so happy to hear that your son loves it! Thank you for sharing your feedback and for choosing us. We look forward to assisting you again in the future. 💙
Gayle W.
MIne was a unique experience that went on for weeks. I purchased a dress that was too large. For what remains a mystery, the dress was returned to the wrong place. It became a would-be comedy of errors, although I was not laughing. Every step of the way, until my refund finally came through, the team at Editorialist stood with me, helped me, and finally made sure I received my funds. In an often cold, corporate world, the kind of support I received from Editorialist was remarkable, human, and deeply appreciated. Thank you!
Reply from EditorialistSep 16, 2025
Hi Gayle! Thank you for sharing your story with us. We’re truly sorry for the mix-ups along the way, but we’re glad our team could be there to support you through each step until everything was resolved. Your kind words about our service mean so much, and our goal is always to provide care that feels personal, not just transactional. We deeply appreciate your patience and trust, and we’re grateful for the opportunity to assist you. 💛
Misti M.
I tried to find a specific pair of shoes my son wanted and I couldn’t find them anywhere online except here. I was hesitant since I’ve never heard of this site. But I have to say. Exceptional customer service and they found the name brand item my son wanted and got it to us quickly and without hassle. I will use them again. I reached out to customer service after I placed the order and they said if they could confirm the order in 48 hours I would get a refund. Customer service was quick and helpful.
Reply from EditorialistSep 15, 2025
Hi Misti! Thank you so much for sharing your experience! We’re glad we were able to track down the exact pair of shoes your son wanted and get them to you quickly. It’s great to hear that our customer service team could provide clear updates and support along the way. Your trust means a lot to us, and we look forward to serving you again in the future!
Jay B.
The company accommodated me in acquiring a hard to get fashion sneaker. Not only did they beat every price on the Internet but they went ahead and shipped it DHL for next day delivery.. I've never been this satisfied before they are truly unbelievable and fantastic at the same time . Also, they are super responsive on the email
Reply from EditorialistAug 27, 2025
Hi Jay! Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a great experience and that our team could assist in getting you the item quickly. Providing a smooth process and staying responsive are always top priorities for us, and we’re delighted to know we’ve met your expectations!
Tom W.
I bought a sweatshirt but it turned out their supplier didn’t have any because of supply issues. So, they found it somewhere else but it was $200 more. And they said they’d honor the original price they’re awesome!
Reply from EditorialistAug 27, 2025
Hi Tom! Thank you for sharing your experience! We’re glad we could find a solution and ensure your order was fulfilled. It’s always our goal to take responsibility and make things right, and we’re happy to know the resolution met your satisfaction.
Stephanie W.
Great communication & quick shipping!
Reply from EditorialistAug 27, 2025
Hi Stephanie! Thank you for your kind words! We’re delighted to hear you were happy with the communication and the speedy shipping. We truly appreciate your support and look forward to assisting you again in the future!
Bella L.
I appreciated being told that the item I wanted was on final sale since I didn’t see that in the website and being told that there were some pulls in front of the dress. Although I wasn’t able to purchase the dress this time I will definitely look for other items in the Editorialist in the future! Loved the transparency and Kennefaith was very helpful.
Reply from EditorialistAug 26, 2025
Hi Bella! Thank you for your kind words! We're glad our team was able to provide clear and transparent information about your order. We truly appreciate your understanding and look forward to helping you find the perfect piece in the future.
HS
I ordered a product, which unfortunately was later out of stock. The Editorialist team found the same product with a different vendor and covered the entire price difference. AMAZING service.
Reply from EditorialistAug 26, 2025
Hi! Thank you so much for sharing your experience! We're delighted to hear that our team took full responsibility for your order and ensured everything was resolved smoothly. Your feedback is truly appreciated as it helps us continue improving and providing better service.
