Great
Based on 701 reviews
Editorialist4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 546 reviews with 5 stars · Clear filters
Lydia H.
Quick shipping and clear communication
Reply from EditorialistMar 6, 2025
Hi Lydia, Thank you so much for your kind feedback! We're thrilled to hear that you were happy with our quick shipping and clear communication. If there's anything else we can help you with, feel free to reach out!
Heidi S.
The customer service is exceptional. I had a few questions which were answered in a timely and personal manner by a knowledgeable representative. I will definitely be shopping and utilizing the service of this company moving forward!
Reply from EditorialistFeb 11, 2025
Hi Heidi, Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you and answer your questions. It's wonderful to know that you had a positive experience with us. If you ever have more questions or need our services again, please don't hesitate to reach out. We look forward to serving you again!
Sabrina G.
I was so bummed when the item I ordered was unavailable. UNTIL, they found me the same item at a cheaper price and refunded me the difference! Wow! A nice surprise from an honest company! Thank you!!
Reply from EditorialistJan 30, 2025
Hi Sabrina, Thank you so much for your kind words and for sharing your positive experience! We’re thrilled to hear that we could turn things around for you and that you’re happy with our services. If you ever need anything in the future, please don’t hesitate to reach out. We’ll be more than happy to assist you again.
Omar H.
Heetu is a beast of a support agent they sent me tracking at 2 am for same day shipping. The epitome of locked in
Reply from EditorialistJan 9, 2025
Hi Omar, Thank you so much for your kind words! Your feedback truly motivates us to continue striving for excellence in providing top-notch service. If there’s anything else you need, please don’t hesitate to reach out anytime. We’re always happy to assist you and look forward to serving you again.
Danielle
Prompt efficient response timing . Thank you
Reply from EditorialistDec 31, 2024
Hi Danielle, Thank you for your feedback. We’re happy to have served you, and we look forward to assisting you again in the future. Wishing you a Happy New Year! Best regards,
Nneka W.
Someone used my card without my permission during this holiday season to place an order with this company. I immediately contacted the company to let them know. They advised me to refuse the package and they would issue a refund. They provided me the tracking number. I refused the package and it was received by the merchant on 12/17. I sent them proof! Well today is 12/25 and no refund. I’m highly disappointed. ****Update: my problem has been resolved and I have received my refund. Although it took a long time they were very communicative. I feel better about doing business with them in the future****
Reply from EditorialistDec 31, 2024
Hi Nneka, Thank you so much for updating your feedback! We’re truly glad to hear that your concern has been resolved and that you feel confident about doing business with us again in the future. We sincerely apologize for the delays in resolving this matter, but we’re happy to know our communication made a difference. If there’s anything else you need, please don’t hesitate to reach out. We look forward to serving you again! Best regards,
Montasha K.
I was afraid to order from the site, however I’m happy I found editorialist. I found my shoes for a great price, they are real (I know they are real, I took to have my shoes authenticated). I submitted the wrong email address, I emailed the company and they responded the same day, and they responded with a tracking number. My shoes were at my door in two days. I will start shipping here before Saks and Neiman Marcus. Thank you for your exceptional response and customer service.
Reply from EditorialistDec 18, 2024
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with us and that you're happy with your purchase. It's great to know your shoes arrived quickly and that our customer service was able to assist you promptly. Your satisfaction is incredibly important to us, and we’re grateful for the trust you placed in us. We look forward to serving you again soon and becoming your go-to shopping destination! If you ever need anything, don’t hesitate to reach out at [email protected]. Thank you once again for your support!
MHenry
I'm updating my rating. I received a response from Editorialist and my order cancelation was processed. Honestly, I just needed to be a little more patient that they were a bit backed up on emails during the Holidays. I appreciated their attention and service during a busy week. Thank you very much. I put 3 stars because I am yet to know what my experience is and if I'm dealing with a legit company. I have sent three requests to cancel my order and to send me a response that they received my message and I have STILL NOT heard back from anyone. I was sent an email that my order was unavailable and they would continue looking for item or that I could cancel myself by emailing I did so. 3 times now. The charge is STILL pending in my bank account with no response. Happy to increase my rating if I am responded to. I followed their directions.
Reply from EditorialistDec 16, 2024
Hi Mandy, thanks for the review! We just saw your emails and have responded with the cancellation confirmation and details. It's extra busy during this holiday season, so it may take 1-2 days to respond to all our customers. Thank you for your patience and understanding, and we wish you a happy holiday season!
